Biometercian

Benefits

Additional Information

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children's life stories! Employee Contract Type: Local - Fixed Term Employee (Fixed Term) Job Description: Job Purpose :Position is critical in supporting beneficiary identification and verification using web and mobile-based applications in the food assistance programme as well as sharing beneficiary and commodities statistical information and reports. Major Responsibility Digital Workplace Support First point of contact and day-to-day technicalsupport to end users. Accept client requests with phone, email, MS-teams, Skype and helps staffs to get appropriate GTD service to resolve the incident. Enter call, collaboration tools data in the tracking system (S-MAX)) and generates activity and/or status reports. Assists with overseeing updates on issues to ensure client satisfaction and productivity. Ensure that all reported calls are logged in and managed through S-MAX-Responds to Level 1 Support requests from Develops checklists and scripts for resolving routine incidents and develop/update knowledge base database for sharing over the international office. Ensure all emergency base staff get GTD support by any means necessary like Team-Viewer, MS-teams and scheduled and/orcritical incident field visit. Provides the user access services by creating,resetting and unlocking users windows password, Research trouble issues, which affect multiple clients. (Problem management) take part in frequent occurring incidents solving mechanism by preparing video tutorials, brief documents and prepare on job training for staff. Addressing user requests at their spot by regular office level visits to support all staffs at moment. Conduct regular quarterly monitoring visits in its operational areas and come up with reports that can be used as an input for WV strategic plan and GTD move forward layout. Client, Technology Support and Technical Suppor t Participate in upgrading of in-house systems ((FAMS, ORT, ICT4CP, bulk SMS, Fleet and Security Management, etc), and regular support for adopted systems (Horizon, Workday, ProVison, concur, Sun6, WVCentral, etc) Provide effective support in configuration of Office 365 tools like (outlook, one-drive, Ms teams and office applications) for staffs. Provide a regular support for staffs on different department meetings and trainings by using Zoom or Ms-Teams. Provide regular support for essential business systems like Office 365 packages (Outlook, OneDrive, MS Teams, Box, etc), LMMS, network troubleshooting, productive tools like Microsoft packages. Take a lead for the deployment of new or upgraded images, software and hardware for multiple clients. And make sure to be implemented on server based on WDS (Windows Deployment Services). Configures and installs Laptops, Printers, Projectors, Scanners, photocopier, Tablets and mobile devices as per the standards. Follows established procedures for performing configuration changes, updates and upgrades. - Performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. Provides on-going support of client technology. Participates in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners. Assists with the assessment and analysis of the need for, and with implementing performance upgrades to PCs including installation of new hardware or software on an individual or large scale basis. Installs and performs repairs to hardware, software, and peripheral equipment, following design or installation specifications. Updates configuration management tools. Develops and documents procedures for performing configuration changes, updates and upgrades. - Provides on-going support of client technology. Assess/analyzes the need for and implements performance upgrades to PCs including installation of new hardware or software on an individual or large-scale basis. Designs and deploys client support processes. Plans and schedules the installation and deployment projects. Take part in the planning, building, upgrading, and maintenance of client technologies. Participate on decision making of configuration options. Hardware Technical support Assists with outcome investigations for critical incidents and/or problems, from collecting necessary input until designing the resolution process. Engages the hardware vendors in consultation with HO GTD management on issues to remedy issues or escalates for support. Monitors and communicates system status to improve our response and resolution SLA - Diagnoses and resolves client laptops, desktops, scanners, printers, 3G/4G-Wifi routers, Projectors, TVs, T

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at World Vision? Share your experience