Sales Associate, Part-Time - Prince Street

Responsibilities

• Sales
• Client Engagement & Service Excellence
• Create meaningful, one-on-one connections with every client through thoughtful discovery, active listening, and genuine curiosity, ensuring each interaction feels intentional and personal.
• Consistently deliver a high standard of service, anticipating client needs and creating an environment that feels warm, welcoming, and effortlessly elevated.
• Process in-store sales, returns, and exchanges with efficiency and care.
• Sales Performance & Outfitting
• Take ownership of personal sales goals, contributing to overall store performance through consistent, high-quality selling behaviors and a strong sense of accountability.
• Utilize styling and outfitting techniques to inspire multiple-unit purchases, helping clients build complete wardrobes rather than single-item transactions.
• Develop and maintain a deep understanding of product - including fabrications, fit, and versatility - to confidently guide clients and enhance their shopping experience.
• Clienteling & Long-Term Relationship Building
• Capture meaningful client insights within the clienteling platform, ensuring each profile is detailed and actionable to support personalized outreach.
• Participate in outreach and follow-up efforts, contributing to client retention, repeat business, and overall store performance.
• Maintain up-to-date client information, requests, and product feedback to support a seamless, personalized experience across visits.
• Operations
• Support Store Operations
• Assist with opening and closing procedures, cash handling, and day-to-day operational tasks as needed.
• Utilize available resources consistently and effectively to support a smooth store environment.
• Partner with the team on supply and replenishment needs, communicating any opportunities to leadership.
• Visuals
• Floor Standards & Brand Storytelling
• Maintain strong floor presence by ensuring product is well-presented, organized, replenished, and ready for selling at all times.
• Serve as a brand ambassador, embodying the lifestyle, aesthetic, and values of Faherty Brand in every client interaction and through a polished personal presentation.
• Bring product to life through compelling storytelling and a strong understanding of styling and the Faherty lifestyle.
• Support seasonal floor moves and visual updates in partnership with the team.
• People
• Team Collaboration & Flagship Mindset
• Work closely with peers and leadership to support daily business needs, sharing knowledge, energy, and accountability to achieve collective goals.
• Operate with a heightened sense of ownership and awareness, recognizing the visibility and impact of a flagship location and consistently delivering at that level.
• Contribute to a positive, inclusive team culture that embodies the Faherty Brand values and makes everyone - clients and teammates alike - feel welcomed and valued.
• Physical Requirements
• Available when we are open for business, including evenings, weekends, and peak traffic periods.
• Able to stand and walk for the duration of a shift and maneuver the sales floor and back-of-house areas effectively.
• Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Comfortable climbing ladders, kneeling, and moving around regularly to execute visual standards and organize inventory.
• Capacity to work in a fast-paced environment, pivoting quickly between guest service, administration, and physical inventory processing.
• What you'll have:
• Previous experience in a client-facing retail or hospitality environment, with a strong interest in styling, sales, and relationship-building.
• A genuine passion for people and an authentic, curious approach to client connection.
• Strong product and styling sensibility, with the ability to confidently guide clients through outfitting and wardrobing.
• A strong sense of personal accountability - consistently demonstrating initiative, reliability, and a desire to contribute to overall store success.
• Adept with technology and apps, including but not limited to Google Suites and clienteling platforms.
• Strong communication skills with the ability to engage warmly and effectively across clients, peers, and leadership.
• Passionate about contributing to a brand with purpose and demonstrating advocacy through business.
• Why us you a

Additional Information

Spread good vibes and make every client feel at home. As a Sales Associate at our SoHo Flagship, you are at the heart of the Faherty experience - the first smile, the thoughtful recommendation, the genuine connection that turns a first-time visitor into a lifelong client. You will bring passion for the brand, a natural curiosity about people, and a commitment to delivering a warm, elevated shopping experience every single day. Whether you're guiding a client through a full wardrobe build, sharing the story behind a fabric, or following up with a personal note, you'll play a meaningful role in building the kind of relationships that define Faherty.

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