TPI Account Manager

About the role

The National TPI Manager is responsible for leading and growing Ruby Energy's Third Party Intermediary (TPI) channel across the UK. This role combines strategic leadership with hands-on business development, taking ownership of broker acquisition, broker performance, commercial partnerships and revenue growth. The successful candidate will lead a team of TPI Performance Managers whilst personally developing new broker relationships, securing strategic partnerships and managing key national accounts. They will act as the senior commercial representative for Ruby Energy within the broker market and play a key role in shaping future broker strategy, propositions and commercial success. Leadership Responsibilities Lead, coach and develop the TPI Performance Manager team. Set clear objectives, KPIs and development plans. Drive a high-performance culture built around accountability and customer service. Recruit, mentor and retain top talent within the TPI function. Business Development Personally identify, prospect and secure new TPI partnerships. Manage a portfolio of high-value strategic broker accounts. Attend broker meetings, networking events and industry exhibitions. Negotiate commercial agreements and commission structures. Represent Ruby Energy as the face of the broker channel. Commercial Responsibilities Own the commercial performance of the TPI division. Deliver revenue, margin and growth targets. Analyse market trends and competitor activity. Work with Pricing and Sales Leadership to develop competitive broker propositions. Prepare forecasts and performance reports for senior leadership. Relationship Management Build long-term partnerships with brokers. Conduct quarterly business reviews. Resolve escalated broker issues. Increase broker engagement and loyalty. Cross Functional Collaboration Work closely with Pricing, Operations, Compliance, Finance, Marketing, Customer Experience and COT & Retention teams to deliver an outstanding broker experience. Experience Required Essential Extensive experience within the UK commercial energy industry. Proven success managing or developing TPI/Broker channels. Strong track record of winning new business. Experience leading successful sales or account management teams. Excellent commercial negotiation and stakeholder management skills. Full UK Driving Licence and willingness to travel. Desirable Experience managing national broker accounts. Knowledge of pricing strategy and energy procurement. Advanced Excel/CRM/MI reporting skills. Key Competencies Commercially astute Strategic thinker Inspirational leader Exceptional communicator Negotiation and influencing skills Customer focused Analytical and data-driven Organised and self-motivated Results driven Key Performance Indicators New broker acquisition Growth of existing broker portfolio Revenue and gross margin Broker retention Commission ROI Team performance Sales quality and compliance Forecast accuracy Customer satisfaction What Success Looks Like Established Ruby Energy as a preferred broker partner. Delivered significant revenue growth through new and existing TPIs. Built a high-performing national field team. Improved broker satisfaction and retention. Developed sustainable strategic partnerships across the UK. Decision Making Authority Recommend commercial terms and broker strategies. Approve broker development plans. Influence pricing and proposition decisions. Recommend investment opportunities within the TPI channel. The tasks and responsibilities listed are not exhaustive and are a guide to core service delivery. These duties are subject to periodic review and may be amended to meet the changing needs of the business

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