Customer Success Specialist ( Data Migration)

About the role

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of o

Benefits

Additional Information

Role Overview You'll be at the heart of helping customers successfully move onto a modern Community platform. In this role, you blend data migration, customer success, and light technical work to make complex transitions feel simple and reliable for customers. You'll lead end-to-end data migrations, work directly with customers to understand their needs, and use tools like Excel, HTML/CSS, and Python to transform and validate data. You'll spot issues early, improve processes, and contribute to automation that makes migrations faster and more scalable over time. If you enjoy solving technical problems, working with data, and building strong customer relationships while influencing how things are done, this role gives you the chance to have real impact across multiple teams and projects. Here's a breakdown of what you'll do (not all of it, just the important stuff) Lead end-to-end customer data migrations into the Community platform, ensuring accuracy, quality, and on-time delivery. Partner directly with customers to gather requirements, share progress updates, and manage expectations throughout the migration journey. Analyze, transform, and validate customer data using Excel and other tools to ensure clean, correctly mapped migrations. Review and refine HTML/CSS content so migrated sites and pages look polished and consistent. Contribute to building and enhancing automation and tooling (for example, using Python) to streamline migration workflows and reduce manual effort. Collaborate with Product, Engineering, and Customer Success teams to troubleshoot migration issues and continuously improve the customer experience. These are the essentials you'll need to get an interview Around 1-3 years of experience in data migration, customer onboarding, implementation, technical operations, or a similar customer-facing technical role. Strong Microsoft Excel skills, including advanced formulas and data analysis or transformation. Working knowledge of HTML and CSS for reviewing and adjusting content layout and formatting. Some experience with Python or a clear interest in learning and using it for automation and process improvements. Confident communicator, comfortable speaking and writing directly with customers and internal stakeholders. Proven ability to juggle multiple projects, stay organized, and deliver work in a fast-paced environment with high attention to detail. Experience working effectively with cross-functional teams (for example, Product, Engineering, Operations, or Customer Success). It would be great if you had these too, but we'll support you if you don't Experience working in a SaaS environment or on platform migration / implementation projects. Familiarity with tools like Jira and Confluence, and with data governance, privacy, or security concepts. A track record of contributing to process improvements or automation initiatives and an interest in driving operational excellence at scale.

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