Key Account Manager

About the role

We're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy. We're unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We're always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions. We're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organization can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy. We're unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We're always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Responsibilities

• Swift is hiring a Key Account Manager for the North Americas Securities Client Team.
• In this role you will:
• Key Responsibilities - Swift Solutions & Client Success
• Ensure strategic account management and planning
• Cultivate and maintain strong, long-term customer relationships with assigned markets and accounts, understanding their evolving requirements and positioning Swift as a trustable advisor.
• Drive business growth and market presence
• Represent Swift at regional conferences, forums, and industry meetings, promoting products and solutions to expand uptake and brand access. Serve as a visible ambassador for the organization in the marketplace.
• Spot opportunities, deepen relationships, deliver results
• Identify customer needs and emerging market opportunities. Cultivate and maintain strong, long-term relationships to drive revenue growth and business expansion.
• Be the client advocate internally
• Act as the voice of clients within your organization. Share market insights, customer feedback, product issues, and trends with internal stakeholders. Use this information to influence product development, service improvements, and strategic direction.
• Collaboration across core domain areas
• Collaborate with teams to ensure seamless delivery of solutions and services on key areas such as ISO 20022, client connectivity (APIs, cloud platforms, ERP integration), correspondent banking, digital assets, CBDCs, and related innovations and challenges.
• What will make you successful?
• Steers strategic decision-making & execution: Evaluates complex issues, trade-offs, and risks to define optimal courses of action. Executes on initiatives effectively, ensures accountability, monitors progress, and escalates when needed.
• Ensures delivery excellence across the team: Holds self-accountable to agreed standards of timeliness, quality, and compliance. Identifies inefficiencies or gaps, drives process improvements, and embeds continuous improvement practices.
• Cultivates ongoing development & expertise: Inv

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