Customer Support Representative - German Speaker

Responsibilities

• Managing customer and internal inquiries via phone, chat, and email.
• Processing orders (entry, price verification, and clearing) in line with Eaton policies.
• Handling complaints and following through to resolution.
• Coordinating delivery and billing across multiple product lines and project orders.
• Supporting pre-sales and post-sales processes.
• Solving issues by applying established processes and engaging with internal teams proactively.
• Fosters an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships

Requirements

• Bachelor's degree (BSC/BA)
• 1-3 years experience in customer support or similar role
• English and German at minimum B2 level
• Basic MS Office skills
• Experience with SAP, Oracle, or a case-management tool (an advantage)
• Strong written and verbal communication skills
• Customer-oriented mindset, attention to detail, punctuality
• Problem-solving attitude and ability to work in a team
• All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

Additional Information

Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we're dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services. Our EMEA Business Service Center (BSC) in Budapest is Eaton's largest office in the region. With a diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services. It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams. We are proud to be a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Eaton? Share your experience