Senior Manager, Risk Operations

About the role

Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team-production, accounting, cast, and crew-all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team. Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry's top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg's WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position. The Opportunity - Senior Manager, Risk Operations (Remote - USA / Canada) Wrapbook is the entertainment industry's leading payroll and employer-of-record (EOR) platform. Our Risk & Benefits Operations division manages four critical service lines-Workers' Compensation, Benefit Operations, Unemployment Insurance, and Company Insurance-protecting tens of thousands of project workers across hundreds of productions annually. We are looking for a Senior Manager, Risk Operations to lead the full scope of our Workers' Compensation program-spanning claims oversight, risk mitigation, underwriting operations, and day-to-day program administration-while bringing a risk management mindset to how we run and improve it. This is a player-coach role: you will manage a team of specialists while personally owning operational outcomes across the entire WC program lifecycle. This role reports directly to the Senior Director, Risk & Benefits Operations.

Responsibilities

• Claims oversight and loss performance
• Serve as the primary operational point of contact for our TPA (Sedgwick), managing claim handling expectations, reserving practices, and escalation protocols
• Monitor and analyze loss runs, claim frequency/severity trends, and open claim inventory; surface insights to the Sr. Director and drive corrective action with the team
• Review large loss and litigated claims on a regular cadence, ensuring the TPA's handling strategy aligns with program objectives
• Track SLA compliance and claims quality metrics, holding the TPA accountable to performance standards
• Identify patterns in claims data (by state, classification, production type, time of year) and translate findings into actionable recommendations for risk reduction
• Risk management and WC program administration
• Develop and implement risk mitigation initiatives such as safety programs, return-to-work protocols, and claims management best practices tailored to entertainment industry workflows
• Use claims and underwriting data together to identify where operational improvements (better classification, faster reporting, targeted safety guidance) can reduce loss frequency and severity
• Drive the end-to-end underwriting operations workflow-production company onboarding, classification, state jurisdiction setup, and policy endorsement execution
• Tracking and reporting on Worker Compensation KPIs and SLAs across the WC program
• Team leadership
• Manage, mentor, and develop Workers Compensation Operations and Claims Specialists
• Set clear goals, run regular 1:1s, and drive accountability across all program areas-claims, risk mitigation, underwriting operations, and COI workflows
• Balance team workload across the claims and underwriting functions, adjusting capacity allocation as production seasons and claim volumes shift
• Partner with the Sr. Director on capacity planning, hiring, and team development as the program scales
• AI, knowledge & competitive intelligence
• Leverage AI tools (including Claude, Dust, and emerging platforms) as a core part of daily operations-driving research, drafting, workflow automation, and overall team AI capability development
• Build and maintain a centralized Workers' Compensation knowledge base; partner with AI Champions to design and deploy self-serve agents that reduce friction for internal teams and accelerate decision-making
• Serve as Wrapbook's internal subject matter expert on WC program structures-continuously monitoring the landscape, identifying differentiation gaps, and delivering strategic insights to senior leadership
• What You'll Have:
• Required
• 5-8+ years of experience in workers' compensation operations, insurance program management, or a related risk management function-with exposure across claims and underwriting/policy administration
• 4+ years of people management experience, ideally in a fast-growing or high-volume environment
• So

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