Customer Order Manager

About the role

Are you an experienced Order Processing, Customer Service, Commercial Administration or Operations professional looking for your next leadership opportunity? Our client, who continue to experience exceptional growth following another record-breaking year, is offering an exciting opportunity for a proven people manager. The successful candidate will be tasked with leading an established Order Management team, where continuous improvement, meticulous detail and outstanding customer service are at the heart of everything they do. Job Title: Customer Order Manager Job Type: Full-Time Permanent - Office Based Salary: Up to £42,500 per annum Role Location: Henfield Key Responsibilities: Lead, coach and develop the Order Processing team, ensuring customer orders are processed accurately, efficiently and on time. Oversee customer order validation, Sage order entry, job card preparation and invoicing, ensuring all information is accurate and compliant. Ensure customer-specific instructions, pricing, credit limits and compliance requirements are followed, escalating issues where necessary. Work closely with Sales, Estimating, Production, Transport, Accounts and SHEQ to resolve issues and ensure smooth order fulfilment. Prepare management reports and performance data to support operational decision-making. Drive continuous improvement initiatives, embedding new processes and technologies that improve productivity and service. Support recruitment, training, performance management and the ongoing development of the Order Processing team. Desirable: Previous experience managing a team within a manufacturing, engineering or production environment . Excellent people management, coaching and communication skills. A strong understanding of customer order management , ERP systems and operational workflows. Experience using Sage or a similar ERP/order processing system. Experience leading process improvement initiatives and implementing more efficient ways of working. Experience using AI or digital technologies to streamline processes, improve productivity or enhance customer service.

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Company Intel

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