Program Consultant, Dealer Training and Development

About the role

Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal respons

Responsibilities

• Support coordination of multi-phase training plans which includes planning, coordination, progress tracking
• Maintain and manage training content for on assigned curriculum of the Dealer Training Program
• Develop and maintain a network of Subject Matter Experts and key business contacts, including Canadian Tire store owners, field, and Home Office teams to stay up-to-date and ensure training is in line with current business priorities, procedures and practices and industry trends
• Analyze results to identify performance gaps and adjust training as required
• Coach and provide ongoing feedback to Trainees on overall training program performance.
• Assess training progress and performance, addressing any training adjustments required
• Identify and effectively communicate any performance or planning risks (e.g., trainee readiness, SME availability)
• Be an active contributor in developing and implementing a vision for the future of the Dealer Training Program. This includes staying informed about training trends and best practices that optimize the learning experience and ensure continuous improvement of the program
• What you bring
• Canadian Tire Retail Store experience (Store Operations, Ordering or Automotive) knowledge an asset.
• Proficient in Microsoft Office (Excel, PowerPoint, Outlook, Copilot)
• Bilingual (English and French) an asset
• Exceptional communication skills with some facilitation and presentation experience to confidently lead training sessions and interact with personnel ranging from store associates to cross functional leaders.
• Strong customer focus with emphasis on building and sustaining relationships with Trainees, Subject Matter Experts and store owners
• Self-starter who is driven, works well with minimal supervision and who can work autonomously within a strong team environment
• Ability to balance competing priorities to deliver results
• Curiosity, always seeking ways to develop oneself, and leverage technology to identify and improve
• A combination of experience, technical training and knowledge of Instructional design fundamentals (adult learning principles, blended learning) will also be considered an asset.
• We're always looking for great talent! In addition to competitive pay, we offer:
• Career growth opportunities and product discounts
• Broadband Salary Range: 53,000.00 - 88,000.00 CAD Annual
• This posting represents an existing vacancy within our organization.
• We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

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