Spanish Bilingual Certified Pharmacy Technician - Refill & Medication Adherence

Responsibilities

• In this role, you'll manage both inbound and outbound pharmacy communications , support medication adherence, and help remove access barriers for patients across diverse populations.
• Core Responsibilities
• 📞 Handle inbound pharmacy calls and conduct proactive outbound refill and engagement calls in English and Spanish
• ✅ Educate and guide patients through the end-to-end medication refill process
• 💊 Coordinate prescription refills, including data entry and pharmacy claim adjudication
• 🔍 Perform prescription status checks and resolve adjudication or coverage issues
• 🤝 Serve as a liaison between patients, pharmacists, clinicians, payors, and internal support teams
• 🧾 Communicate with pharmacists and clinicians to clarify prescriptions and resolve discrepancies
• ❄️ Identify medications requiring special handling (e.g., refrigerated or hazardous) and ensure proper protocols
• 📊 Accurately document and maintain patient, prescription, and communication records across multiple systems
• 📈 Identify repeat issues and trends, escalating opportunities for workflow or process improvement
• 🔒 Maintain strict confidentiality and compliance with HIPAA and healthcare privacy standards
• 🧠 Participate in ongoing training, quality assurance activities, and professional development
• ⏰ Maintain schedule flexibility to support health system partner needs
• 8-hour shifts, Monday-Friday between 7:00am-7:00pm EST
• Occasional weekends as needed
• Additional responsibilities may be assigned as business and patient care needs evolve.

Requirements

• Licensure & Certification
• ⭐ National Pharmacy Technician Certification (CPhT) required
• ✅ Active State Pharmacy Technician registration (obtainable with national certification)
• 📄 Willingness to obtain additional required licensure within an agreed timeframe
• Continued employment contingent upon licensure compliance
• Experience & Education
• 🎓 High school diploma or GED required
• 🧪 1-3 years of pharmacy technician experience preferred , particularly in:
• Medication refill management
• Pharmacy claim adjudication and insurance troubleshooting
• Specialty pharmacy or complex therapies
• Collaboration with clinical care teams
• Remote, call center, or high-volume pharmacy environments (strong plus)
• Language Requirement
• 🗣️ Fluency in both English and Spanish (spoken and written) is required
• Ability to communicate complex healthcare and medication information clearly and compassionately in both languages
• Experience supporting diverse or underserved patient populations preferred
• Key Skills
• Exceptional phone presence and patient communication skills
• Comfortable with proactive outbound patient engagement
• Strong collaboration skills across clinical, pharmacy, and payor teams
• Proficiency in Microsoft Word and Excel
• Ability to quickly learn new systems, platforms, and workflows
• Excellent attention to detail, organization, and multitasking abilities
• Attributes for Success
• 💙 Empathetic, patient-first, and culturally sensitive
• ✅ Reliable, highly accountable, and dependable
• 🤝 Collaborative team player with a quality-driven mindset
• 👂 Strong listener and clear, confident communicator
• ⏱️ Consistently punctual with minimal unscheduled time off
• Remote Work Requirements
• To ensure consistent patient care and team collaboration, remote team members must have:
• 🖥️ A dedicated home workstation with two company-provided monitors
• 🌐 Reliable, high-speed internet connection
• 🤫 A quiet, private, distraction-free workspace
• ⏱️ Willingness to work occasional overtime as patient volumes fluctuate
• 🎥 Ability to keep camera on during most meetings with leaders and teammates
• Why This Role Matters

Benefits

Additional Information

Bilingual (Spanish) Patient Engagement Specialist (Remote) Language Requirement: Fluent in English and Spanish (verbal and written) Location: Remote (U.S.) Make a Direct Impact on Patient Care-From Home Are you a certified pharmacy technician who is passionate about patient advocacy, medication access, and culturally competent care? Do you thrive in a fast-paced, service-driven environment and enjoy proactive patient outreach? As a Bilingual (Spanish) Patient Engagement Specialist , you will play a vital role in supporting patients throughout their medication journey. You'll act as a trusted liaison between patients, pharmacists, clinicians, payors, and health system partners-ensuring timely refills, resolving pharmacy claims issues, and delivering compassionate, high-quality service in both English and Spanish . This is a fully remote pharmacy role ideal for professionals who are detail-oriented, empathetic, technologically savvy, and motivated by meaningful patient impact.

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