Enrollment Services Systems Coordinator
External
Unf · Jacksonville, FLFull-timeOn-siteToday
ComplianceCRMData AnalysisDocumentationLeadershipPower BI
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Requirements
- Exposure to CRM or student information systems (Slate, Banner, etc.)
- Experience with Power BI dashboard development
- Experience running reports or working with data
- Familiarity with higher education operations
- Statement(s) of Understanding
- This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.
- Equal Opportunity
- The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. Th
Benefits
$44,000.00 to Negotiable AnnualGeneral Description/Primary PurposeJob FunctionsSlate CRM & Systems CoordinationCoordinate day-to-day system processes and operations within Slate and related platforms, ensuring effective functionality and alignment with operational needs.Participate in system initiatives, enhancements, and process improvement efforts, contributing analysis and recommendations within assigned scope.Maintain recruitment-related data elements, records, and fields (e.g., prompts, translation codes), ensuring alignment with established standards; validate data elements as needed.Evaluate system issues, troubleshoot moderately complex problems, and determine appropriate resolutions; escalate advanced issues as appropriate.Assess system and data workflows and recommend updates to improve efficiency, usability, and data accuracy.Develop and maintain process documentation, reporting definitions, and system job aids to support consistent execution and understanding.Contribute to the refinement of standard operating procedures based on operational needs, system functionality, and analysis of current processes.Collaborate with internal stakeholders (e.g., Admissions, Financial Aid) to identify system needs and support effective use of reporting and functionality.Reporting, Data Analysis & Data IntegrityGenerate, analyze, and interpret operational reports to support Enrollment Services decision-making.Evaluate report outputs to identify trends, inconsistencies, and data integrity concerns; recommend and implement corrective actions within assigned scope.Fulfill data requests by determining appropriate data sources, methodologies, and delivery formats aligned with business needs.Ensure accuracy, consistency, and reliability of recurring reporting processes through ongoing review, validation, and refinement.Monitor and maintain data quality standards within Slate and related systems, identifying, investigating, and resolving data issues.Conduct audits of data and processes to ensure compliance with established standards and identify opportunities for improvement.Serve as a functional resource for users by providing guidance on system processes, reporting outputs, and data interpretation.Translate business requirements into system and reporting solutions within assigned functional area.Support implementation of data governance practices and documentation standards in collaboration with leadership.Maintain knowledge of Slate CRM capabilities, reporting tools, and Enrollment Services operations to inform analysis and recommendations.Marginal FunctionsParticipate in Commencement activitiesParticipate in Admissions-related eventsSupervision ReceivedWork is performed with general supervision, requiring independent judgment in prioritizing work, analyzing data, resolving issues, and recommending solutions.Required QualificationsMaster's or Bachelor's degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Department RequirementsIntermediate experience working with data, spreadsheets, and systemsStrong attention to detail and organizational skillsVision insurance
Additional Information
Department Student Success Systems
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