Assistant Service Manager - Holman Motorcars

Responsibilities

• Partner with the Service Manager to lead daily service operations across multiple ultra-luxury brands
• Support and mentor service advisors, technicians, and support staff to achieve performance and customer satisfaction goals
• Ensure a world-class hospitality experience for every client interaction
• Assist with workflow management, scheduling, and operational efficiency within the service department
• Monitor KPIs, profitability, and service quality standards
• Approve expenses including rental vehicles, goodwill adjustments, and aftermarket warranty considerations
• Provide operational support to the service office, including scheduling, booking, and ensuring proper phone handling
• Help maintain balanced workflow and efficient scheduling across the department
• Assist with onboarding new hires across advisor, clerical, and valet roles
• Monitor staffing levels, employee schedules, breaks, and coverage across all service areas
• Coach and counsel employees on performance, providing ongoing feedback and development support
• Partner with the Warranty Administrator to review and address rejected or underpaid claims, assisting with appeals
• Track and analyze advisor performance metrics to identify coaching opportunities
• Review daily cash tickets for accuracy and upsell opportunities
• Participate in daily service huddles and contribute to team alignment
• Assist with closing procedures, security, and coordination of team training initiatives

Requirements

• Minimum of 5 years of automotive service experience
• Preferred minimum of 2 years of leadership experience within a service department
• High school diploma or equivalent required
• Strong customer service and communication skills
• Proven ability to lead, coach, and support a team in a fast-paced environment
• Excellent organizational and problem-solving abilities
• Ability to balance customer satisfaction with business objectives
• Professional demeanor with a commitment to delivering a luxury-level experience
• INDRA
• #LI-AK1

Benefits

Additional Information

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Holman Motorcars | Fort Lauderdale, FL Rolls-Royce Motor Cars Fort Lauderdale (2026 North American Dealer of the Year) | Bentley | Aston Martin | INEOS Grenadier Service Operations Holman Motorcars, home to Rolls-Royce Motor Cars Fort Lauderdale (2026 North American Dealer of the Year), Bentley Fort Lauderdale, and Aston Martin Fort Lauderdale, is one of the largest and most prestigious ultra-luxury automotive dealerships in the world. As our business continues to grow, we are seeking an Assistant Service Manager to support our leadership team in delivering an unparalleled, hospitality-driven ownership experience. This role is ideal for a high-performing professional who thrives in a luxury environment where relationships, attention to detail, and white-glove service define success. In this role, you will partner closely with the Service Manager to ensure every client interaction reflects the premium standards of the Holman Motorcars brand. You will play a key role in maintaining seamless operations, supporting your team, and driving both customer satisfaction and department profitability. Target compensation for a first-time manager in the range of $130,000-$150,000, plus an opportunity to achieve a stretch bonus.

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