IT Support Specialist
External
Arthrex Singapore · Nucleos, SingaporeS$54K–S$66K/yrFull-timeUnknownToday
Information Technology
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Benefits
Location: Biopolis / 1 Jalan KilangGreat employee benefitWeekly office lunchesReporting Line: IT Team Lead User Support - GlobalMain Objective:Provide high level support to end users of computer equipment and systems maintenance to include workstations, software and peripherals, including Labs and Exhibits. Please note that this role is a minimun 4-days in person office role.Essential Duties & Responsibilities:Installs, configures, maintains and troubleshoots hardware, software, computers, printers, and other peripheral devices and ensures effective use of hardware and software resourcesCollaborates with other company departments or Global IT teams to function as a liaison throughout the development, testing, and implementation of new product or operating system installs and/or upgrades ensuring end users are adequately supportedManages IT projects, attends project meetings to communicate status to appropriate parties, develops and disperses all levels of necessary documentation, and stays current with system information, changes and updatesManaging Outsourced End User Support vendors both locally and through SEA region with other IT team membersOversight of work conducted in SEA region by End User Support vendorsProvide phone support based on support rotation schedule and monitors ticketing system for incoming issues and identifies, escalates and redirects problems requiring urgent attention to appropriate resources in compliance with SLAsCreates, updates, and submits status reports, documentation, and procedures relative to assigned End User Support processes and proceduresCollaborate on technical matters to other APAC End User Support Representatives including day-to-day questions from End User Support or other departmentsPerform other reasonable ad-hoc duties related to the role as assigned by the direct line manager.Education and Experience:High school diploma or equivalent requiredAssociate's and/or bachelor's degree in CS / MIS preferredMinimum of four years of technical/systems support-related experience requiredPrior experience in a manufacturing environment is a plusKnowledge and Skill Requirements/Specialized Courses and/or Training:Knowledge and experience with IT Helpdesk systems RequiredITIL practices preferredMachine, Tools, and/or Equipment Skills:PCs and have a command of Excel, PowerPoint, and Word plus any additional communications equipment as needed.
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