Route Service Representative

Responsibilities

• Comply with all federal, state, and local regulations, as well as corporate safety policies
• Serve as the primary point of contact for assigned accounts, building trust with key decision-makers and end users
• Deliver exceptional service by responding to customer needs with urgency and creative problem-solving
• Identify opportunities to grow existing accounts through additional products and services
• Optimize route efficiency to maximize productivity, control costs, and drive revenue
• Negotiate customer renewals and support long-term account retention strategies
• Generate referrals and communicate new business opportunities to Sales leadership
• Maintain a high level of professionalism, including appearance, organization, and customer interactions
• Deliver clean linen, monitor quality and inventory levels, and ensure customers can operate effectively
• Collect and transport soiled linen to the plant for processing in accordance with safety standards
• Collaborate with Customer Success and plant teams to meet and exceed customer expectations
• Load and unload route trucks daily, ensuring accuracy and completion of all deliveries and pickups
• Perform additional duties as assigned

Requirements

• Proven experience in customer service, route sales, or account management
• Experience operating 26-28 ft. straight trucks preferred
• Valid driver's license with a clean driving record
• Ability to meet all DOT requirements and obtain/maintain a valid DOT Medical Card (employer-supported)
• Strong communication skills, both verbal and written
• Proficiency in Microsoft Office and general computer systems
• Professional appearance and customer-focused mindset (uniform provided)
• Ability to lift up to 50 lbs unassisted and push/pull linen carts up to 700 lbs
• Ability to stand, walk, climb stairs, and sit for extended periods (up to 10 hours/day)
• Strong organizational skills with the ability to manage routes, equipment, and customer needs effectively
• Why Join Simple?
• 4 Day Workweek/No weekends
• Paid Weekly
• Sign on Bonus
• Be part of a rapidly growing, high-impact division backed by an industry leader
• Opportunity to build strong customer relationships and directly influence business growth
• Work in a role that combines customer service, sales, and operations
• Join a team committed to safety, quality, and innovation in healthcare services
• What we can offer you as a full-time associate:
• Competitive pay
• Paid Holidays
• Paid Time Off Program (PTO)
• 401(k) w/Employer Match
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Medical, Dental, and Vision Programs
• Basic Life/AD&D Insurance
• Long-Term Disability (LTD)
• Why work for Novo Health Services?
• NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement.
• Complete an on-line application at www.novohealthservices.com!
• All applicants will be considered for employment with

Benefits

Additional Information

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes. The Route Service Representative (RSR) is the face of Simple , responsible for delivering an exceptional customer experience while driving account retention, revenue growth, and route efficiency. This role owns the full lifecycle of assigned accounts-building strong relationships, identifying growth opportunities, and resolving challenges with a proactive, solutions-oriented approach. We are seeking a polished, organized professional who thrives in a customer-facing environment and enjoys relationship-building, account management, and problem-solving. Get to Know Us Simple is redefining the healthcare linen industry through a customer-centric, white-glove approach to linen and garment rental services. Backed by NOVO Health Services , an industry leader in healthcare linen management solutions, Simple serves as the specialty division offering premium, high-end solutions tailored to the needs of healthcare clinics. With a strong focus on safety, infection control, and inventory management, Simple operates within NOVO's TRSA and HLAC-accredited facilities, utilizing state-of-the-art processing equipment and best-in-class practices. In just two years, Simple has experienced rapid growth-making this an exciting opportunity to join one of the fastest-growing organizations in the industry.

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