Onboarding Team Leader

Responsibilities

• Leadership Responsibilities:
• Lead, manage and motivate the local Onboarding Team
• Recruit, train, coach and develop direct reports ensuring team growth and succession.
• Oversee individual performance for direct reports, through conducting regular productivity, SLA and quality reviews.
• Effectively manage workflows to ensure coverage, reporting and escalations are appropriately managed.
• Actively contribute to the planning and continuous improvement of the regional onboarding team as well as the global Operations team, where appropriate.
• Conduct regular 1-1's and annual reviews.
• Lead by example, exemplify role model behaviours.
• Reporting for the function. Analyse data & identify areas of concern or improvement. Submit reports for compliance as required.
• Functional Responsibilities:
• Actively lead the onboarding team by example, providing guidance and oversight where needed.
• Proactively assist the team's caseload during busy periods by onboarding accounts or assisting where the team requires help
• Act as the subject matter expert in legal entity structures including Companies, Trusts, Partnerships, Associations, Charities, Government Entities, Co-operatives and offshore entities, ensuring knowledge is kept up-to-date.
• Assess, perform and accept escalations of Enhanced Due Diligence (EDD), including AML/CTF checks, KYC analysis and client screening to ensure OFX fully understands its clients, their needs and payment flows.
• Act as the escalation point for the Sales and Operations teams to support understanding of due diligence requirements for onboarding cases.
• Communicate customer due diligence expectations to stakeholders and assist with associated queries where necessary (phone, email, teams, etc.).
• Support the Head of Client Operations with key projects as and when required.
• Key stakeholders and collaboration:
• Coordinate with Operations teams globally to provide a seamless, speedy and compliant service for all OFX clients.
• Coordinate with the Compliance, Financial Crime Investigations and Legal teams for approvals and escalations, as required.
• Actively collaborate with colleagues to contribute to the development and delivery of OFX strategic, business and operational plans.
• Act as an ambassador for OFX, always promoting the best interests of the company, including the promotion of company values.
• What you bring
• Experience in Client Due Diligence (CDD), EDD and fulfilling AML/CTF requirements.
• Previous experience managing a team.
• Knowledge of relevant AML/CTF regulations (especially in the UK and EU).
• Experience in the use of analytical tools, coupled with an inquisitive and detail-oriented mindset.
• Able to analyse data/reports to identify issues, trends and make suggestions based on these.
• Ability to adopt a risk-based approach/mindset.
• Ability to build and sustain effective relationships across varied stakeholders locally, regionally and globally.
• Demonstrates proactive behaviour and a strong sense of initiative.
• Professional certifications/accreditations such as CAMS, ICA, CFE.
• Understanding of and involvement in due diligence on Institutional clients, Investment structures, Managed Funds and offshore accounts.
• Previous involvement in process design and improvement.
• Experience using case management platforms such as Salesforce and Moody's products.
• This is a hybrid role with an expectation of 2 - 3 days in the office as a minimum.
• We operate as one team, cross-functionally and globally, to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.
• Always keep learning. We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career, with leadership training, secondments, internal mobility and access to a large library of online learning.

Additional Information

This customer-focused role oversees OFX EMEA's onboarding team, with a focus on conducting and guiding KYC assessments for newly registered clients. The Team Leader ensures a smooth transition from online registration to full verification, maintaining adherence to local regulatory requirements, whilst driving consistency across onboarding workflows, operational efficiency and productivity.

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