PiMS Coordinator

About the role

The PiMS Coordinator role is designed to simplify the transition for active accounts moving between Practice Information Management Systems (PiMS) across PetDesk products. This position operates with a dual focus: acting as the lead technical liaison to unify the end-to-end switch cycle-thereby lowering internal friction and downtime-and assisting customers with integration adjustments and account reconfigurations. By consolidating technical execution and accountability, the Coordinator facilitates a more seamless, well-informed, and efficient transition for PetDesk clients during these vital software shifts. This is a 100% remote contract position, based in Latin America (including Central America), with availability aligned to North American business hours, as agreed per engagement. Contractors must provide their own equipment (laptop, monitors, keyboard, mouse, etc.), maintain stable internet connectivity, and work from a professional, dedicated workstation. Contractors will assist customers across North America. Fluency in English (both written and spoken) is required for this role. To apply for the role, please submit your resume in English that highlights your qualifications. PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic's operations while strengthening client relationships. Our recruiting process is rooted in "Who: The A Method of Hiring" and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives. Please, no external recruiters-candidate profiles submitted from external recruiting agencies will not be considered.

Requirements

• 1+ years of experience in a highly technical Customer Success, Implementation, or Technical Support role focused on software integration.
• Proven proficiency in technical products to execute and verify system configurations, API connections, and data migration.
• Direct experience with Practice Information Management Systems (PiMS) or complex third-party software integrations, including troubleshooting data synchronization.
• Demonstrated ability to manage technical workflows, including submitting and monitoring tickets (e.g., JIRA) for cross-functional resolution.
• Exceptional organizational skills and close attention to detail, capable of owning a complex, multi-stage technical process end-to-end.
• Strong analytical and problem-solving skills to quickly diagnose root causes of technical and data-related failures post-launch.
• Experience in the veterinary, pet care, or healthcare-adjacent industry is a plus.

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