Lead, Global Facilities & Workplace Experience
External
Stubhub · New York, NYPrepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
About the role
StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. For California Residents: California Job Applicant Privacy Notice found here We are an equal opportunity employer and valu
Responsibilities
- Leadership & Strategy:
- Lead, coach and manage the performance of the facilities and workplace experience team of office coordinators/administrators and managers across global office locations.
- Develop a long-term workplace strategy aligned with business growth and hybrid work models.
- Collaborate with leadership to translate culture into the physical workspace.
- Track and report on key performance indicators related to facilities and team member experience.
- Facilities Management:
- Oversee the maintenance, safety and efficiency of all global company office locations.
- Lead global vendor negotiations to secure cost-effective, scalable, and high-quality facilities agreements across diverse regions while balancing local requirements and global standards.
- Manage vendor relationships for security, cleaning, food services and other workplace operations.
- Responsible for the development and implementation of organization-wide programs to ensure compliance with health, safety, environmental, and building regulations.
- Lead space planning, office moves, and renovations.
- Develop and manage facilities budgets and forecasts.
- Workplace Experience:
- Partner with People Experience Resources and IT to ensure a seamless onboarding experience for new team members.
- Create policies and initiatives that foster collaboration and productivity.
- Monitor workplace satisfaction through feedback loops, driving continuous improvement.
- What You've Done:
- 10+ years of progressive experience in facilities, workplace operations, or corporate real estate, with at least 5 years in a leadership role.
- Strong knowledge of building systems, workplace safety, and vendor management.
- Demonstrated ability to design and deliver exceptional workplace experiences.
- Excellent leadership, strong communication, and project management skills.
- Experience managing multi-site operations and budgets.
- Strategic thinker with a focus on operational excellence.
- Strong problem-solving and decision-making ability.
- Customer-service results orientated with a team member-first mindset.
- Adaptable and innovative in a dynamic, fast-paced environment.
- Collaborative leader who builds trust across teams.
Benefits
Additional Information
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. The Lead of Global Facilities & Workplace Experience is responsible for creating, managing and continuously improving StubHub's work environment to support team member productivity, well-being and engagement. This role combines strategic facilities management with a focus on team member experience, ensuring that workplace operations align with organizational goals. Location : Hybrid (3 days in office/2 days remote) - New York, NY or Century City, CA. This role will require quarterly travel.
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at StubHub? Share your experience