Tech Lead Software Engineer

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Department: Technology Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: As a Tech Lead Software Engineer on the Customer360 Technology Team, you'll lead the design and delivery of solutions that power how Southwest understands and serves our Customers. You'll guide a Team of Engineers in building highly reliable, scalable applications across Salesforce, servicing technologies, and AI‑enabled capabilities, while ensuring strong technical quality and alignment with both business and architectural standards. Acting as a bridge between Development Teams, business stakeholders, and Leadership, you'll shape technical direction, mentor Engineers, and bring clarity to complex Customer‑focused initiatives. Working closely with partners across Customer Service, Customer Experience & Engagement, Digital, Innovation, and Technology, you'll help translate evolving business needs into practical, high‑impact solutions. In this role, you'll balance hands‑on development with technical leadership-driving design decisions, improving systems, and enabling your team to deliver with confidence. Your work will directly support efforts to create a more connected, intelligent, and seamless Customer Experience at Southwest. Additional details This role allows for voluntary remote work for the majority of your working time within the Dallas-Fort Worth area, with occasional on-site presence at our Corporate Campus for training, meetings, and business needs. This role may also require limited travel for business purposes. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities Provide accurate development estimates in support of feasibility assessments and planned development activities Create, maintain, review and approve application designs in collaboration with Solution Architects and shared services Teams, ensuring alignment to the appropriate solution architectures and taking tradeoffs into account Develop, maintain, and review software with a focus on quality and maintainability Develop, maintain, review, and execute unit, functional, and integration tests with a focus on automation and test-driven development Provide technical oversight for performance testing, ensuring plan and outcomes align to expected non-functional requirements Plan and oversee application deployment activities and sequencing in non-production and production environments Investigate new technologies that could improve the applications and development activities Identify and resolve technical debt as appropriate, weighing the development effort against the value returned Mentor and coach Development Team on relevant architecture, design, development, and operations topics Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with browsers, devices, or operating systems May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Advanced knowledge of software development methodologies, practices, concepts, and technologies Advanced knowledge of at least one programming language and at least general knowledge of one or more additional programming languages Knowledge of project management methodology and principles Ability to demonstrate strong analytical and problem-solving abilities with a proactive mindset to get ahead of issues Skilled in communication with ability to articulate a clear direction and priorities on ideas, approaches, concepts, options, risks, impacts, and recommendations to technical, non-technical, and Leadership audiences with ability to adapt the message accordingly Ability to articulate the technical implementation and how it provides business value Ability to lead ideation, presentation, and group-thinking sessions Ability to influence effectively without authority up through Senior Leadership levels to achieve desired business outcomes Ability to lead multiple efforts concurrently, whether administrative or project related, while maintaining a successful level of completion in their own work Ability to work in a fast-paced, Team-based, Customer service-oriented environment Education Required: High School Diploma or GED Required: Bachelor's degree in Comput

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