Ticketing Officer

Benefits

Additional Information

The job owner will be responsible for handling the following duties; - Ensure compliance with all EY reservation policies, procedures and standards of guest service (i.e. handling guest problems, answering telephone enquiries within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc) - Handle day-to-day problem resolution, escalating to higher levels as required. - Keep up to date with products, services, policies and procedures through regular team meetings ensuring communication and understanding by team members. - Ensure all monies accounted for and TSR tallies - Ensure ticket stocks are correctly logged, stocked, stored and all material properly stocked and displayed. - In a state of flight disruption, ensure liaison with all involved (guests and colleagues alike) is managed in a positive manner and that revenue and guest satisfaction requirements are maintained. - Responsible for having queues, PTA issues, TODs and re-issues completed in a timely manner. - First degree. - 2 - 3 years experience handling the same role. - Airline advanced passenger tariff and pricing course. - Recognized IATA training(s) / certification(s). - Knowledge in rules and regulation of airline restrictions. - Numerate. - Good written and oral English language skills. - Good Microsoft Office Skills. - Efficient in the use of the Internet.

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Company Intel

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