Manager, Talent Acquisition Process

About the role

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be. The Impact You Will Have: You'll keep recruiting operations running on time and on data-ensuring schedules, integrations, and critical data flows perform reliably so teams can execute the standard process with confidence. As a player-coach, you'll turn insights into improvements that increase process adoption, recruiter efficiency, data quality, compliance, and the candidate and hiring manager experience.

Responsibilities

• Maintain a reliable "run" process for scheduled jobs, integrations, and recurring deliverables: monitor execution, manage incidents to resolution, coordinate with IT/vendors, and keep runbooks and SLAs current.
• What You Will Need to be Successful (basic qualifications):
• 5+ years of experience supporting Recruiting Systems (ATS/CRM or HRIS), with a strong focus on operating model, stakeholder intake/prioritization, and day-to-day production support.
• Experience maintaining reliable operations (scheduled processes, integrations, and recurring deliverables) and partnering with IT/vendors to resolve issues and prevent recurrence.
• Proven change management and process adoption with stake holders
• Other Key Skills
• Workday Recruiting experience, with emphasis on business process understanding, support model/roles, and partnering with technical teams on configuration, security, and reporting
• Data governance mindset: align on definitions, monitor data quality, support audit readiness, and ensure the right access/controls so leaders can trust the data
• Operational reliability: comfort with recurring processes/jobs, monitoring and incident response, vendor/IT coordination, and maintaining clear documentation/runbooks
• Change management and process adoption : stakeholder alignment, requirements/UAT, release communications, training/job aids, reinforcement, and measuring uptake
• People leadership: coaching and performance management, delegation and capacity planning, and establishing a reliable support rhythm with clear escalation paths
• The Perks (and these are just a few!):
• Q-Rest Sabbatical
• Employee Stock Purchase Plan
• QTS scholarship for dependents
• Eagle Club Award Trip Eligibility
• Paid Volunteer and Floating days
• Tuition Assistance, Parental Leave and Military Leave Assistance

Benefits

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