Senior Quality Assurance Analyst

Responsibilities

• In this role, you'll:
• Plan, manage and prioritise QA workflow in line with risk and demand
• Conduct Quality Assurance reviews across Financial Crime teams, providing clear and constructive feedback
• Review complex cases and appeals, ensuring consistency in decision-making
• Ensure all activity meets policy, regulatory and local risk standards
• Identify trends, control gaps and opportunities to strengthen assurance outcomes
• Deliver or support calibration and re-training where required
• Produce MI and insightful commentary for governance and reporting
• Support Senior Team Managers with day-to-day operational delivery
• Collaborate with business partners to drive process improvements and embed industry guidelines and optimal approach
• Contribute to strengthening the control environment and overall risk management approach

Requirements

• Essential:
• Approximately 3-4 years of experience in Financial Crime (e.g. AML, ODD/KYC, Transaction Monitoring or Investigations)
• Strong understanding of Economic Crime Policy and its practical application
• Proven ability to assess complex case rationale and make risk-based judgements
• Strong analytical skills, with the ability to identify trends and risks
• Experience managing workload and prioritising effectively
• Excellent communication skills, including delivering constructive feedback
• Ability to engage and influence business partners and leadership
• Desirable:
• Experience in Quality Assurance, audit or oversight roles
• Experience delivering coaching or calibration activity
• Exposure to governance or reporting frameworks
• ABOUT WORKING FOR US
• Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.
• We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer In

Benefits

Additional Information

End Date Sunday 12 July 2026 Salary Range £44,901 - £49,890 We support flexible working - click here for more information on flexible working options Flexible Working Options Job Share Job Description Summary We are seeking a Quality Assurance Analyst to join our Financial Crime Team. You will play a key role in delivering independent oversight and assurance on customer account reviews within Consumer Relationships, covering products such as personal current accounts, savings, cards, and mortgages. Job Description JOB TITLE: Senior Financial Crime Quality Assurance Manager (Grade D) SALARY: £44,901 - £47,395 LOCATION S : Birmingham, Chester, Glasgow, Hove, Leeds, Manchester, Newport, Cardiff, Edinburgh, Halifax HOURS: Full-time - 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today. We have multiple opportunities available within our Financial Crime Quality Assurance team across different levels . As these roles sit within the same team, we encourage you to apply for either requisition 159088 (C Grade) or 15909 1 (D Grade) , based on the level that you feel best reflects your experience. ABOUT THE SE OPPORTUNITIES Our Financial Crime team are looking for 9 Senior Quality Assurance Analysts to in deliver independent oversight on customer account reviews across Consumer Relationships. Alongside core QA activity, you'll take ownership of workflow management, prioritising activity based on risk and demand, while proactively identifying and driving continuous improvements. You ' ll play a key role in strengthening the control environment, ensuring robust risk management, and supporting effective regulatory compliance through insight-led assurance and business engagement , have multiple openings for quality assurance Th ese are key role s within Financial Crime, focused on delivering independent oversight and strengthening the control environment across customer decisioning activity. As a Financial Crime Quality Assurance Manager, you'll play a central role in ensuring decisions are robust, consistent and aligned to policy and regulatory expectations. Alongside core QA activity, you'll take ownership of workflow, support operational delivery and drive continuous improvement across the function. You'll work closely with Team Managers, senior colleagues and partners and specialist teams to ensure high-quality, insight-led assurance across Financial Crime Operations.

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