Retail & E-Commerce Manager + Logistics

About the role

Thillai Supermarket Pte Ltd is a Singapore-registered Company. Its specialty is to focus on organic groceries, natural and traditional Indian food products. Ayurvedic items, cold-pressed oils, millets and millet-based products, desi cow dairy, and organic fresh produce. We operate across multiple retail and e-commerce channels in Singapore, serving a health-conscious and culturally discerning customer base. We are expanding our operations and seeking a passionate, hands-on Retail & E-Commerce Manager to drive our next phase of growth. Job Responsibilities 1. Operations - Oversee day-to-day retail and warehouse operations including inventory management, stock replenishment and product display. - Manage product listings across all sales channels - physical store, company websites and third-party e-commerce platforms. - Ensure all products are correctly labelled, priced and displayed with accurate expiry date management. - Maintain 100% stock accuracy- reconcile physical stock with online inventory at all times. - Identify slow-moving and near-expiry products and coordinate promotional clearance strategies. 2. E-Commerce& Digital Sales - Manage and grow sales across company e-commerce websites and third-party platforms including Grab, Redmart, Food panda and similar platforms - Update all product listings daily with accurate descriptions, photos, pricing and stock availability - Process online orders end-to-end - from order confirmation to packing instruction and delivery coordination - Use built-in e-commerce platform tools to run promotions, discount campaigns and bundle offers - Monitor platform performance metrics - sales volume, conversion rates, customer reviews - and optimise accordingly - Explore and onboard new e-commerce and delivery platforms to expand sales reach 3. Social Media & Marketing - Plan and execute weekly social media content calendar across Facebook, Instagram, TikTok and WhatsApp Business - Create promotional content and posters using digital and AI tools to drive product awareness and sales - Manage Facebook Ads campaigns- set up, monitor and optimize for customer acquisition and product promotion - Build and grow customer broadcast lists for direct marketing via WhatsApp - Analyze customer buying patterns and develop personalized marketing communication strategies - Generate and respond to all customer enquiries across digital channels promptly and professionally 4. B2B &Wholesale Business Development - Identify and develop relationships with retail stores, Indian grocery shops, restaurants and food businesses across Singapore to stock our products - Present product range to potential wholesale buyers and negotiate supply agreements - Manage B2B order fulfilment and maintain strong client relationships for repeat business - Represent the company at trade events, community events and farmer markets where relevant 5. Product Knowledge & Customer Engagement - Develop and maintain deep knowledge of all product categories: organic groceries, cold-pressed oils, Ayurvedic products, Panchagavya products, millets and millet-based products, organic vegetables, desi cow dairy products, organic sweets and snacks - Educate customers on product benefits, usage, shelf life management and health value - Manage perishable products proactively - communicate availability, freshness and expiry to customers before purchase - Gather customer feedback continuously and translate insights into product and service improvements - Promote natural farming awareness, indigenous seeds and conscious eating to build a loyal community around the brand

Requirements

• Education
• JC or above in Business Administration, Retail Management, Hospitality Management, Marketing or a related field experience
• Candidates who completed their education in Singapore will be given strong preference
• Minimum 3 years of hands-on experience in retail operations, preferably in specialty food, organic products, Indian grocery or natural products segment
• Demonstrated experience managing e-commerce platforms and social media channels for commercial purposes
• Experience in B2B wholesale sales or retail business development is preferred
• Prior exposure to Indian organic products, natural farming produce, Ayurvedic or traditional food products is a strong advantage
• Experience working in high-volume retail environments with proven ability to meet and exceed sales targets

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