Customer Service Executive (1 year contract, renewable)

Responsibilities

• Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.
• Follow up closely with internal parties for resolutions.
• Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
• All customer service request and any follow-up interaction is logged into CRM accurately and timely.
• Assist in processing and invoicing Local and Export spare part orders.
• Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
• Spare parts inventory management.
• Perform other assigned duties and/or project work.

Requirements

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Proficient in Microsoft Office applications.
• Experience in SAP will be an advantage.
• On-the-job training will be provided.
• HOW TO APPLY:
• Interested applicants, kindly send your resume in MS WORD format to ref13@trustrecruit.com.sg or please click on "Apply Now" and provide the below details in your resume.
• We regret only shortlisted candidates will be notified.
• Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
• Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
• Trust Recruit Pte Ltd
• EA License No: 19C9950
• EA Personnel: Lee Jia Chian (Jayleen)
• EA Personnel Reg No: R24124361

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