Commercial Excellence Manager, DS Korea

Responsibilities

• Go-to-Market Strategy, Customer Segmentation & Territory Deployment Excellence
• Lead country segmentation, account profiling, and partner with Sales team to excute GTM strategy. Drive territory design, rep allocation, and coverage optimization to maximize market reach. Monitor execution of GTM plans and recommend adjustments to improve effectiveness.
• Sales Productivity, Field Force Optimization & Activity Effectiveness
• Track core sales activity metrics such as call frequency, field days, and visit effectiveness.
• Analyze productivity gaps and recommend improvements to strengthen sales cadence.
• Benchmark performance across teams and support Sales Managers with targeted improvements.
• Sales Incentive Design, Governance & Performance Alignment
• Own SIP governance, including incentive modelling, target setting, and data validation using IMS, TS, and FDS.
• Partner with HRBP for quarterly data uploads and ensure accuracy of payout calculations.
• Support refinement of Strategic Growth Drivers and incentive structure.
• Opportunity Funnel Discipline, Forecast Integrity & SFDC Pipeline Management
• Ensure strong funnel discipline via stage accuracy, SNACK-based review cadence, and opportunity hygiene.
• Lead pipeline analysis (creation, aging, velocity, conversion) and drive forecast reliability.
• Identify stalled deals and partner with Sales Managers to resolve blockers.
• Commercial Capability Building, Sales Methodology & Training Excellence
• Design and deliver targeted sales capability programs (selling skills, CRM usage, funnel management).
• Partner with regional teams to deploy global/regional sales methodologies.
• Track adoption and effectiveness of training initiatives.
• Business Intelligence, Data Analytics & Commercial Performance Management
• Lead monthly commercial reporting: performance dashboard, IMS/FDS trends, pipeline insights, and productivity indicators.
• Maintain and enhance Power BI dashboards for real-time analytics.
• Improve data quality and ensure integrity of master data and commercial reports.
• CRM Stewardship, Data Governance & Digital Commercial Tools Enablement
• Serve as country admin for SFDC and Power BI: data hygiene, user access, account reassignment, and troubleshooting.
• Support system enhancements, upgrades, and local deployment of new features.
• Strengthen data governance and ensure consistent adoption of CRM tools.
• Other Responsibilities
• Support cross-functional commercial initiatives, continuous improvement efforts, and other business-critical tasks as assigned. (Kept intentionally broad)
• Qualifications, Required Knowledge & Experience
• Bachelor's degree in Business, Economics, Data Science, IT, or related field; MBA preferred
• Minimally 5 years of proven experience in the MedTech/Pharmaceutical industry in CRM/ComEx function(s)
• Previous role in Comerciall Excellence management and/or Business Operations management in a country or region (essential)
• Demonstrable knowledge of sales force effectiveness / excellence concepts including (but not limited to): call planning, segmentation and targeting, territory management, account management, action plans
• In-depth understanding of sales and marketing processes, CRM systems (eg. SFDC) and business intelligence tools
• Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights; with hands-on usage of visualizing/presenting data (eg. Power BI, etc.)
• Proven track record of successfully project managing and leading cross-functional teams and driving commercial excellence initiatives
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders. Proficiency in English and local country language, other languages a plus
• Effective in training development and impactful delivery to teach and communicate concepts, skills and competencies
• Must be results oriented and able to prioritize multiple initiatives in a fast-paced environment; can execute plans and initiativ

Additional Information

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description The Country Commercial Excellence Leader strengthens commercial performance by driving GTM optimization, sales efficiency, CRM excellence, analytics, and capability building. The role partners with the Country Business Leader, Sales Managers, Marketing, and Regional ComEx. This role also serves as the primary country conduit to the APAC Commercial Excellence Leader, ensuring regional strategies, governance standards, and best practices are effectively cascaded, localized, and executed within the country.

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