Customer Supply Chain Specialist

About the role

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. The Team and Role: We are currently in search for a Customer Supply Chain Specialist to join our Etail and Strategic Accounts team. In this role you will be an important piece of the puzzle to sustain consistent service level and support strategic business plans for a set of critical accounts, including Amazon Europe, Apple, Meta and Logitech's own DTC channel logitech.com. Reporting to the Customer Supply Chain Manager of E-tail Accounts, you will be the Subject Matter Expert of Amazon operational performance who oversees the end-to-end fulfillment of European orders placed. Externally, you will work closely with Amazon Strategic Supply Chain Manager and Vendor Service Specialists to tackle day-to-day operations and develop long-term logistics improvement tactics. Internally, you work with Amazon Collaboration Manager to convey customer requirements to internal stakeholders, and continue seeking opportunities to improve Logitech's service cost efficiency. This is a role to interact with multifunctional stakeholders at different levels hence, great communication skill and comprehensive end-to-end supply chain knowledge are the keys to success. The Key Success Factors for the ideal candidate here are: A strong hands-on mentality and drive to get things done along with an affinity and talent from process development to fault-free execution. You connect the dots between various stages of the supply chain and ensure to advocate for our customer's best interests. Service oriented and responsive whilst standing for fact based communication. Having a strong attention to detail is how you stay on the ball. Ability to perform logical reasoning and make fact-based decisions. Your Contribution: Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you'll need for success at Logitech. In this role you will: Oversee supply replenishment processes from daily order management to logistics fulfillment, ensure deliverable execution according to agreed SLA. Monitor daily order intake quality, including customer order first-time-right, order pattern, EDI and scheduling tool performance, and perform troubleshooting to mitigate order processing disruptions. Coordinate logistics capacity with 3PL aligning to collaborative planning expectations with customers. Flag risks to internal and external stakeholders when service levels cannot be met, and constructively look for alternative solutions to achieve quick-wins and mid-term improvements. Work closely with Amazon Collaboration Manager to align on customer forecast, supply commitment, service-level and logistics capabilities on a 13wks outlook basis. Subject Matter Expert of Amazon operational performance (eg. VTTD, DWC, PIB ... etc.) Deep understanding on cause and effect relationships of each node in the replenishment process and advise Amazon and Collaboration Manager on improvement opportunities. Collaborate with 3PL and the carrier to actively resolve daily delivery challenges into our customer's warehouses. Hold service providers accountable, track short-term resolution implementation and oversee long-term improvement development. Continuously look for ways to improve customer service, anticipate potential disruptions, and tackle unplanned events with analytical, fact-driven and positive mindset. Depending on seniority, support and act as back-up to Customer Collaboration managers in managing customer expectations and negotiating logistics related service agreements. Key Qualifications & Preferred Qualifications: For consideration, you must bring the following minimum skills and experiences to our team: At least 3 years of experience in Supply Chain, Operations, Account Management, or related business areas. Experience with Amazon/E-tail environments is highly valued. Proven ability in order management and operational execution-able to handle end-to-end processes with precision and efficiency. Strong English communication skills (reading, writing, speaking); additional languages are advantageous in our global environment. Experience working within international business contexts, including diverse, cross-functional teams. Exceptional digital dexterity: Advanced proficiency in Excel/Google Sheets: able to create complex formulas, automate workflows, and interpret large datasets and Hands-on experience with AI tools: comfortable integrating AI solutions into day-to-day operations to enhance reporting, automate routine tasks, and drive actionable insights. A proactive, self-motivated team player with a strong sense of ownership and accountability for results. Eagerness to embrace continuous learning and process improvement, actively seeking ways to optimize performance and deliver a best

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