Senior Machine Learning Engineer (Chatbot & Generative AI)

Responsibilities

• Design, develop and optimise GenAI-powered search and conversational chatbot experiences that integrate seamlessly into scalable mobile and TV applications used by end users
• Build retrieval-augmented generation (RAG) pipelines combining LLMs with structured and unstructured data
• Optimise relevance, latency, and response quality for interactive UI components
• Evaluate and improve models using real-world feedback, analytics and experimentation
• Collaborates closely with frontend, product, and UX teams to embed AI components into user-facing applications
• Contributes to system architecture, model selection, and deployment strategies
• Provides technical guidance and mentorship to junior members of the engineering team
• Participates in Scrum / agile process
• Participates in on-call support with the rest of the team

Requirements

• Extensive e xperience with traditional ML system s and GenAI ( LLMs, agent frameworks ), including proven delivery of GenAI powered search or chatbot solutions in production
• Working experience and in-depth understanding of:
• Large Language Models (LLMs)
• Vector databases and semantic search
• Retrieval-Augmented Generation (RAG)
• Extensive programming expertise , primarily in Python, delivering ML and GenAI solutions with a language-agnostic mindset
• Familiar with cloud services (e.g. AWS Lambda best practices)
• Strong team player and confident communicator with experience as a tech lead and individual contributor in agile, fast paced environments
• Team overview
• Global Product
• The rewards
• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences
• Inclusion & how you'll work
• We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.
• Your office space:
• Osterley
• Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
• On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
• We'd love to hear from you
• Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next.
• But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.
• If you believe in better, we'll back you all the way.
• Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Benefits

Additional Information

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky . Design, develop, and implement machine learning pipelines and GenAI-powered search and conversational chatbot solutions for scalable mobile and TV applications at Sky and Comcast . As a professional, be a source of expertise and knowledge for junior team members. Solve complex problems within your area, coordinating with others outside of it if needed. Lead on projects or parts of projects.

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