Analyst I, Complaint Investigation

Responsibilities

• Conduct end-to-end complaint investigations, including evaluation, testing, root cause analysis, and documentation
• Perform laboratory testing in compliance with GMP/GLP standards
• Analyze data and develop clear, evidence-based conclusions
• Manage complaint records to ensure accuracy, completeness, and timely closure
• Collaborate with manufacturing sites, suppliers, and Quality teams to resolve product issues
• Support regulatory compliance by ensuring proper complaint documentation and escalation per FDA/ISO requirements
• Operate, maintain, and troubleshoot laboratory equipment and testing instruments
• Communicate investigation findings to cross-functional stakeholders
• Contribute to continuous improvement initiatives and team problem-solving efforts

Requirements

• Required
• Bachelor's degree in Science, Engineering, or related field
• 1-3 years of experience in a regulated environment (medical device, pharma, or similar)
• Exposure to complaint handling, investigations, or quality systems
• Basic knowledge of FDA and ISO requirements
• Experience with data analysis and technical documentation
• Proficiency in Excel (pivot tables, VLOOKUP)
• Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time .
• Preferred
• Hands-on laboratory testing experience
• Experience with root cause analysis and complaint investigations
• ASQ certification (CQE, CQA, etc.)
• Key Skills
• Strong analytical and problem-solving ability
• Attention to detail and documentation accuracy
• Technical writing and communication skills
• Ability to manage multiple investigations and deadlines
• Collaborative mindset with ability to work cross-functionally
• Physical Demands: (if applicable)
• Work Environment: (if applicable)
• #earlycareer
• Why Join Us?
• We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
• To learn more about BD visit https://bd.com/careers .

Benefits

Additional Information

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description Position Summary This role is responsible for conducting and documenting complaint investigations for BD UCC products, including laboratory testing and root cause analysis. The position ensures investigations are completed accurately, efficiently, and in compliance with FDA and ISO requirements. The role is onsite , enabling hands-on lab work, real-time collaboration, and accelerated development through direct engagement with experienced investigators and cross-functional teams.

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