Associate Implementation Manager

About the role

Jellyvision is redefining how organizations experience benefits by bringing everything together in one modern, intelligent home. With ALEX Home, we combine our award-winning ALEX® decision support with a flexible benefits administration platform, giving employers and employees a simpler, smarter way to manage benefits year-round. Our mission is to help organizations reduce complexity, lighten administrative burden, and drive real employee understanding and utilization without forcing rip-and-replace decisions. We meet teams where they are today and give them a clear path to what's next. The people behind Jellyvision are creative problem solvers who care deeply about getting it right. We debate ideas, give real feedback, and sweat the details because those details are what turn complicated problems into great experiences for real humans. We're a human-first company that trusts smart people to do great work. We value curiosity, kindness, and willingness to try new things, learn fast, and try again. You won't just show up to do a job, you'll help build what's next, solve real problems, and have some fun doing it. What's the role? You'll work with our customers (employers and resellers) to deliver a customized version of ALEX that will delight and truly help employees make smart benefits decisions. You will become an expert in employee benefit plans so that you can work closely with our customers to understand benefit offerings, enter those offerings into our system, launch the product, and provide ongoing product support. You will also support renewal pitches, ensure customer information fits within our product, deliver information to customers, manage timelines, handle custom requests, and cultivate positive and personable relationships with customers and coworkers alike. Associate Implementation Managers work closely with Jellyvision's internal teams to ensure products are delivered in a way that meets customer needs. When not focused on customer work, you'll support a variety of internal projects, from process documentation to cross-team collaboration. What you'll do to be successful 1) Implement and deliver ALEX to customers Analyze customer benefit packages and customer-specific software builds to determine fit with Jellyvision's proprietary software. Don't worry if you don't have benefits experience! It's definitely a nice-to-have, but we can also help you learn along the way. Document and communicate any customer-product fit issues you identify both internally and externally and propose ways to resolve them. Work closely with the team to execute individual "releases" of ALEX for customers to review. Keep each customer release on track, even when you are feeling the pressure from our seasonal business. We try to mitigate it, but we need to be honest: we are really, really busy from mid-August through mid-November. We'll measure success by the timeliness and accuracy of product and feature delivery. 2) Troubleshoot customer issues and resolve them delightfully Build excellent rapport with customers. Communicate project schedules and progress to customers so that they always know where we are in completing each release. Using your product expertise, suggest options for custom-built content to address customers' unique needs. Document customer-specific issues and custom work for use in future years. We'll measure success through post-implementation customer satisfaction data. 3) Collaborate with internal teams to find helpful solutions Think at least two steps ahead to try to make everyone's lives smoother and happier. Support the customer transition from sales to implementation/production, ensuring a smooth changeover between steps. Document process and product issues and ideas for improvement so that we are continually getting better at what we do and how we do it. We'll measure success through peer feedback and, where applicable, cross-team project outcomes. Experience & skills you'll need 1+ year of experience in a customer-facing implementation or project management role Past roles where you had to balance internal & external (customer) requirements and budget realities The demonstrated ability to create a spreadsheet, revel in the details, and possess the kind of magic that allows you to be both a project manager and great team member Experience managing complex tasks, competing priorities, and project timelines while collaborating with cross-functional teams Clear sense of ownership of actions, decisions, and failures: you follow through on commitments and take personal responsibility for the quality of your work Demonstrated ability to quickly learn new technologies, and readiness to take on unfamiliar tasks Experience performing under pressure during a "busy season" Experience & skills that are preferred but not required Experience in the world of employer-offered benefits in sales or account management, working in the plan design and/or renewal process

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