ICF Incorporated, LLC: Enterprise Atlassian Administrator - Reston, VA

Responsibilities

• Lead the architecture and administration of ICF's Atlassian Enterprise Cloud environment
• Provide technical expertise administering multiple business critical instances of Jira, Confluence, Access, and various plugin applications in the Atlassian Enterprise cloud.
• Assess business needs and make decisions on consolidation of Jira and Confluence instances under ICF enterprise environment.
• Develop and support Jira integrations with other applications like ServiceNow, GitHub and Azure DevOps
• Proficient in third party add-on research & evaluation, defining security & governance and installation, administration of defined apps.
• Conduct recurring governance meetings to review proposed global changes, plugin requests and proposed governance process.
• Manage Atlassian and third-party applications licensing, generate reports to assist with monthly cost recovery and annual renewals.
• Define Atlassian governance processes and made sure those are followed through.
• Establish and promote best practices for the usage of Atlassian tools.
• Configure and maintain JIRA projects, project workflows, screen schemes, notification schemes, project and portfolio settings, custom fields and reports.
• Atlassian permissions management which entails create and manage users, groups, roles, and permissions.
• Administer Atlassian Access for account management, SSO, internal/external users.
• Guide stakeholders and create Jira automation rules based on business requirements
• Create and maintain data sources for Atlassian Analytics and associated dashboards
• Maintain a customer service-driven mindset and cultivate collaboration and strong relationships with other teams.
• Provide end user training and help them refine their business processes.
• Troubleshoot access and/or performance issues, engaging Atlassian and/or app vendor support when necessary.
• Provide Azure DevOps user support which includes creating and maintaining projects in Azure DevOps, managing user access across multiple DevOps organizations
• Provide Mural support, administer and maintain Mural workspaces, managing user access, including the creation and governance of company-wide templates
• REQUIREMENTS: Bachelor's degree or foreign equivalent degree in Computer Science, Information Technology or related technical field followed by 5 years of progressively responsible experience
• administering large deployments of Atlassian Jira and Confluence.
• Experience must include:
• 2 years of experience in Atlassian Cloud architecture, including scalability, security, and integrations
• 2 years of Atlassian Governance Model experience
• 5 years of Confluence space administration and Jira project and workflow administration
• 2 years of experience using/extending Atlassian REST API services
• 2 years of experience with Azure DevOps & Mural.
• Telework: 100% Remote; position may be performed from anywhere within the U.S.
• LOCATION: 1902 Reston Metro Plaza, Reston, VA 20190
• Position Eligible for Employee Referral Bonus Program.
• Working at ICF
• ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
• We will consider for employment qualified applicants with arrest and conviction records.
• Read more about workplace discrimination righ t s or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
• Candidate AI Usage Policy
• At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of

Benefits

Additional Information

ICF Incorporated, LLC: Enterprise Atlassian Administrator- Reston, VA

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