Sleep Coach (Customer Service) - Full time - New Plymouth
External
Resmed · New Plymouth, New ZealandPrepare for this interview
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About the role
As a Sleep Coach , you'll work in our New Plymouth clinic supporting customers on their sleep health journey. Reporting to the Team Leader, you'll combine customer service, administration, and sales support in a highly rewarding, people-focused environment. Key responsibilities include: Supporting customers to improve their sleep health with empathy and care Providing education and guidance on sleep therapy solutions Assisting with sleep studies and coordinating with sleep physicians Managing reception, appointments, and general administration Recommending tailored solutions and supporting product sales Creating a welcoming, professional in-clinic experience Supporting customers with the fitting of sleep solutions General cleaning and clinic operations We're a collaborative, close-knit team that puts customers at the heart of everything we do. We value flexibility, support each other, and take pride in delivering meaningful outcomes - not just transactions. About you You don't need a healthcare background - we provide full training. What matters most is your attitude and ability to connect with people. You'll bring: Experience in retail, customer service, or administration A warm, empathetic approach and strong interpersonal skills Confidence managing a busy environment and multiple priorities A solutions-focused mindset with strong problem-solving ability Excellent communication and active listening skills Professionalism and attention to detail Bonus (but not essential): Experience in healthcare, pharmacy, or medical administration
Benefits
Additional Information
Sleep Coach (Customer Service) - Full time | New Plymouth EdenSleep (Resmed) Full time (40 hours per week) 8.30am to 5pm Monday to Friday (ability to work occasional Saturdays in the future) Base salary + monthly bonus (NZD) Training provided Make a genuine difference - every day Are you passionate about helping people and delivering exceptional customer experiences? At EdenSleep , we support people to "awaken their best" by improving their sleep and overall wellbeing. This is more than a typical retail or customer service role - you'll play a meaningful part in improving health outcomes and quality of life. About EdenSleep EdenSleep is the New Zealand branch of Resmed , a global leader in connected healthcare solutions. At Resmed, we provide innovative medical devices and cloud-based technologies to help diagnose, treat and manage sleep conditions such as sleep apnoea and other chronic diseases. Our purpose is clear: to improve lives through better sleep and breathing health .
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