Global Program Director

About the role

As Global Program Director, you'll lead the delivery and operational health of medium-to-complex programmes - setting KPIs, managing budgets, driving process optimisation, and ensuring integrated outcomes across all business functions. You'll be the primary client contact at executive level, bringing together stakeholders across creative, production, technology, and commercial disciplines to deliver transformational programmes on time, on budget, and aligned to strategic goals. You'll also play a critical role in revenue forecasting, GP management, and building the team capability needed to scale programme delivery across OLIVER's global network.

Responsibilities

• Programme Management & Delivery
• Lead medium-to-complex programmes with budgets of £10m-£15m, ensuring alignment to strategic goals, financial targets, and client expectations throughout
• Develop and drive programme vision - managing organisational change and ensuring integrated outcomes across studios, functions, and geographies
• Coordinate the activities of programme teams, maintaining full accountability for delivery health across all workstreams
• Establish and track KPIs, produce regular programme status reports covering risks, issues, and performance metrics, and implement corrective actions as needed
• Lead major transformation programmes centred on technology and people - bringing all stakeholders together to ensure dependencies are mapped, timelines are met, and no elements fall between workstreams
• Map processes and touchpoints across the programme to ensure clarity, efficiency, and identification of interdependencies
• Drive OMG hygiene standards across the programme, maintaining accuracy and accountability throughout
• Commercial Leadership
• Hold full accountability for account gross profit - including all approvals that impact GP: expenses, hiring, freelancers, and ad hoc resource needs
• Build complex scenario planning across multiple brands and regions, modelling the impact of tools, technology, and BTG solutions on the OLIVER commercial model
• Create and manage Corrective Action Plans to ensure GP targets are met; make strategic adjustments to people and cost base as required
• Engage with executive leadership on revenue forecasting and financial performance, securing necessary business approvals on decisions with financial implications
• Ensure cost efficiencies across tightly resourced teams, identifying and implementing appropriate levers to optimise performance
• Technical & Solution Design
• Develop a deep understanding of the BTG technology and services suite, identifying opportunities and challenges that affect the client and programme delivery
• Lead high-level conversations with clients on technical solutions - knowing when to resolve directly and when to bring in specialist expertise
• Design solutions that integrate commercial considerations, people resources, and technology to meet client needs at scale
• Apply learnings from transformation phases to continuously refine delivery approaches
• Partner with the Senior Leadership Team on solution packaging and client proposals
• Demonstrate technical fluency across relevant platforms - including OMG, automation, AI, and SoM tools
• Resource & Team Management
• Oversee resource scheduling and utilisation across the account portfolio, ensuring people are deployed efficiently and workloads are balanced across the wider OLIVER network
• Work with Client Services and Resource Management on pipeline planning to ensure team structure is correctly sized and skilled for each phase of delivery
• Ensure clear RACI frameworks are in place across all disciplines; work with client leadership to confirm reporting lines are correct and accountabilities are understood
• Hold the team accountable for meeting established KPIs; support the development of team members through leadership, mentoring, and structured feedback
• Build and develop the programme team, providing consistent leadership that raises capability and performance across all levels
• What you need to be great in this role:
• A strong track record of leading global programme delivery across large-scale, multi-studio account portfolios in a complex organisational environ

Benefits

Additional Information

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Global Program Director Location: London, United Kingdom (1-3 days from our London offices)

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