Airport Operations Coordinator

About the role

Join Salt Lake City Department of Airports as an Airport Operations Coordinator and play a critical role in keeping one of the region's busiest transportation hubs safe, secure, and running smoothly. As the central communication link for airport operations, you'll coordinate emergency and non-emergency responses, dispatch public safety and maintenance personnel, monitor advanced security and surveillance systems, and support passengers, tenants, and airport partners. This fast-paced position is ideal for individuals who thrive under pressure, excel at multitasking, and are passionate about public safety, customer service, and operational excellence. Position Hourly Range: $25.91 - $38.96/hr based on qualifications and experience. This position is eligible for full city benefits, including: Health Insurance Dental, Vision and Life Insurance Paid vacation and personal leave 6-12 weeks of paid parental leave available Retirement contributions toward a pension plan and/or 401(k) A robust Employee Assistance Plan (EAP) Up to $4,000 tuition reimbursement annually Discounted supplemental benefits like pet insurance and legal services Typical Duties: Receives requests and coordinates emergency response to situations involving commercial, general aviation, and cargo aircraft. Responsible for the dispatch of medical, fire, law enforcement utilizing a multi-channel radio system. Coordinates communication during field activity and relays information to appropriate department, station, public safety officials, or other agencies. Accuracy in performing assigned duties is critical as many requests for assistance can be either violent or life threatening in nature and may compromise the safety of field personnel. Updates police and fire personnel as additional information becomes available. Simultaneously coordinates emergency communications among representatives of the airlines, airport tenants and airport employees. Monitors other agencies' channels as requested by supervisors involved in major situations or events. Responds to field unit activation of emergency buttons on radios. Maintains confidentiality with information obtained through employment. Operates a computer aided dispatch system (CAD) and multi-line Vesta phone system to receive, review and prioritize emergency and non-emergency calls and requests for assistance from airport passengers, tenants, employees, outside agencies, various government agencies and public and private utilities. Takes appropriate action based on policies and procedures for all requests for assistance, emergency and non-emergency calls. May provide emergency, lifesaving first aid instruction based on clearly defined policies and guidelines. Ensure all entries are accurate and records are updated and properly maintained for future data reporting purposes. Receives, processes, and responds to requests for information from law enforcement in the field regarding vehicle registrations, drivers' license status, criminal histories, outstanding warrants, and other necessary background information. Coordinates all vehicle impounds with local tow companies. Utilizes the Salt Lake county-wide records management system to document information on all stolen/recovered vehicles and missing/wanted Coordinates first response activities of the K-9 bomb detection teams for the Intermountain area. Responds to calls, acquires necessary data, contacts detection team, and coordinates all initial activities. Coordinates, logs, and tracks records of airfield operations activities in order to maintain Federal Aviation Regulations (FARs) and Part 139 compliance. Monitors and operates over 3500 CCTV (closed circuit television) cameras throughout the airports. Uses cameras to assist law enforcement, observe possible safety or security issues and for crowd control. Ensures cameras are properly positioned to record aircraft alerts or police situations as necessary. Records and retrieves camera data to resolve immediate and ongoing investigations. Monitors the airpo

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Additional Information

Position Title: Airport Operations Coordinator Job Description: Working under the general supervision, incumbent provides the main communication link to all Salt Lake City Department of Airports personnel, area airports, airport tenants, and passengers traveling through the Salt Lake City International Airport. Dispatches law enforcement, firefighters, the Utah Air National Air Guard base at Salt Lake City International, airport maintenance, airside and terminal/landside specialists. Operates various computer systems and programs including aviation specific systems, alarm systems and closed-circuit TV. Receives emergency and non-emergency calls and information. Receives, directs, and coordinates all responses to mass casualty incidents, aircraft emergencies and other incidences in order to maintain safety, security, and efficient operations of the aviation airports operated by the Salt Lake City Department of Airports.

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