Youth Apprentice - Business Operations Analyst

Responsibilities

• This part-time position is a Registered Youth Apprenticeship through the U.S. Department of Labor and CareerWise USA. Due to federal and state statutory program guidelines, youth apprentices are defined as ages 16-24.
• This role is working with a fast-paced tech company and subsidiary of Pinnacol. This tech-driven team uses intelligent automation and data analytics to make getting insurance faster and smarter for small businesses.
• What you can expect:
• Attend a classroom training consisting of 20+ business acumen and core competency workshops.
• Help design the game plan for our team! You'll assist in building training guides and Standard Operating Procedures (SOPs) that teach our Customer Care Team exactly how to support our clients like pros.
• Test-drive new software and help build AVA, our very own Chatbot, to make sure it's ready for the real world.
• Use professional tools like Looker to create data reports and charts that help the whole company see the big picture and make smart decisions.
• Support non-profit community organizations through paid volunteer opportunities.
• What you need to be successful:
• Must be able to work Monday through Thursday afternoons.
• Must possess or be actively working towards a high school diploma or GED by the start date
• Must be eligible to register as a CareerWise youth apprentice.
• Skills you posses:
• ADAPTABILITY: Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups.
• ANALYTICAL THINKING: Analyzing and synthesizing information to understand issues, identify options, and support sound decision making.
• ATTENTION TO DETAIL: Working in a conscientious, consistent and thorough manner.
• CREATIVITY AND INNOVATION: Generating viable, new approaches and solutions.
• CURIOSITY/INQUIRY: The disposition to respectfully and tactfully ask questions, investigate, research and/or demonstrate an inherent motivation to learn and grow in familiarity with a certain subject area or circumstance.
• INFORMATION MANAGEMENT: Locating and collecting data from appropriate sources and analyzing it to prepare meaningful and concise reports that summarize the information.
• Work Environment/Physical Activities
• Regular attendance required.
• Extensive computer work in a hybrid home and office environment.
• DISCLAIMER:
• This description is not an exhaustive list of all duties, responsibilities or qualifications associated with this job.
• We can't do our work without people like you.
• Our employees are extraordinary and committed to making a difference. Here's some of the ways we show our appreciation.
• We care about each other. We enjoy a positive, collaborative work environment. We are hard workers and high performers.
• We love who you are. Pinnacol is on a journey to embody diversity, equity and inclusion. We're committed to creating a culture that deeply values differences, where everyone feels like they belong.
• Take care of yourself . Sign up for unique wellness programs, including on-site, company-paid fitness facilities and classes
• Get your learning on . We promote a learning culture to help you master your current job and cultivate the skills of the future through a variety of on-site, online, and off-site professional development opportunities.
• Give back and get paid . Through our employee volunteer program, Pinnacol in Action, employees receive paid time off to volunteer with Colorado nonprofits.
• Share in our success . You'll have the opportunity to earn a quarterly incentive, up to 12 percent of your annual base salary, w

Benefits

Additional Information

Pinnacol Assurance does just one thing, and does it better than anyone: provide caring workers' compensation protection to Colorado employers and employees. And while we may be a little biased, we believe that our work shapes communities and changes lives. We have big hearts and love big ideas. We've been around for more than 100 years, but don't let that fool you. Pinnacol is committed to taking care of Colorado employers and workers in the most innovative ways. We celebrate continuous improvement, new ideas, compassion, teamwork, integrity and excellence.

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