Teams Voice / Telephony Engineer

About the role

Job Title: Teams Voice / TelephonyEngineer Monthly Salary: $8,500 - $11,500 SGD Location: Singapore Employment Type: Full-time, Permanent Roles & Responsibilities Design, deploy, and support Microsoft Teams Voice solutions (Direct Routing and Operator Connect) Configure and manage Session Border Controllers (SBCs) from vendors such as AudioCodes or Ribbon Design dial plans, normalization rules, and voice routing policies Configure and manage Call Queues, Auto Attendants, and Resource Accounts Support migration from legacy PBX (Avaya, Cisco) to Teams Voice Troubleshoot voice quality issues and call failures using tools like Call Quality Dashboard Manage emergency calling configuration and location information Integrate Teams Voice with contact centre solutions Maintain carrier relationships and manage Direct Routing trunks Create and maintain documentation for voice architecture and operational procedures Perform voice capacity planning and traffic analysis Provide third-level support for voice-related incidents Job Requirements Bachelor's Degree in Information Technology, Telecommunications, or related field Minimum 5 years of experience in enterprise voice/telephony engineering Deep experience with Teams Direct Routing and SBC configuration Understanding of SIP, RTP, RTCP, and VoIP protocols Experience with carrier connections and voice circuit provisioning CCNP Collaboration or Microsoft Teams Voice Expert certification preferred Experience with Avaya to Teams migration is highly desirable Strong troubleshooting methodology and performance analysis skills Experience with voice quality monitoring tools Singaporeans and PRs are encouraged to apply.

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