Senior Manager - National Quality Assurance, Healthcare

About the role

Senior Manager - National Quality Assurance, Healthcare We are seeking a Senior Manager - National Quality Assurance (Healthcare) to lead and elevate quality across our ANZ healthcare operations. This is a critical leadership role responsible for the oversight, governance, and continuous improvement of Toll's Quality Management System (QMS), ensuring alignment with regulatory requirements, customer expectations, and business objectives. As the ultimate accountable leader for quality and compliance, you will act as the named license holder across multiple healthcare sites and serve as the key representative for regulators, customers, and audit bodies. This role offers a unique blend of strategic leadership and hands-on execution. Ideal for someone who thrives in complex, fast-paced environments and enjoys driving tangible outcomes.

Responsibilities

• As Senior Manager - National Quality Assurance (Healthcare) , you will:
• Lead the national Quality Assurance strategy , ensuring compliance across all healthcare operations
• Oversee and continuously improve the Quality Management System (QMS).
• Maintain critical licences and accreditations (TGA, ISO 9001, ISO 13485, etc.) across all sites.
• Act as the Quality Management Representative for audits, clients, and regulatory bodies.
• Lead internal and external audits , including remediation of findings.
• Drive investigations , CAPAs, and non-conformance management.
• Manage significant quality events
• Partner with operational leaders to ensure strong adherence to quality processes.
• Support client onboarding, tenders, and new projects with quality oversight.
• About You
• To be successful in this role, you will bring:
• Extensive experience in pharmaceutical, medical device, or healthcare quality environments.
• Strong knowledge of TGA regulations, GMP (PIC/S), GWP, GDP & ISO 9001 and ISO 13485 standards.
• Proven leadership experience across multi-site QA operations.
• Experience with electronic Quality Management Systems (eQMS).
• Computerised Systems Validation (CSV) experience.
• Cold chain / temperature-controlled logistics expertise.
• Why Join Toll?
• Play a critical role in ensuring patient safety and product integrity
• Lead quality across a national healthcare logistics network
• Influence and shape a maturing quality function
• Work with a collaborative, purpose-driven team
• Competitive salary package with bonus (STI) opportunity
• What moves you?
• At Toll everyone is welcome including tho

Benefits

Additional Information

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com Toll Global Logistics delivers sophisticated supply chain solutions-from end-to-end services to tailored offerings including warehousing, distribution, and dedicated transport-across the globe, even in the most remote locations. Our customers operate across the healthcare ecosystem, producing everything from consumer healthcare products such as vitamins to advanced medical devices like contact lenses and robotic surgical instruments. Toll has the expertise, infrastructure, and certifications to securely transport and store a wide range of pharmaceutical and healthcare products. Within our specialised, purpose-built facilities, we also provide services such as unit dose packaging, vaccine storage, and cold chain management.

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