Customer Service Specialist - Coral Springs, FL

Requirements

• At least 1+ year of customer service experience required; healthcare industry experience is a plus
• Strong verbal and written communication skills in English
• Bilingual (Spanish) proficiency highly preferred
• Ability to remain calm and professional under pressure, demonstrating empathy in customer interactions
• Proven ability to manage multiple priorities in a fast-paced environment
• Proficient with technology, including web-based tools and platforms such as SharePoint and Microsoft Office
• Strong attention to detail with excellent organizational skills
• Ability to follow established processes and procedures with accuracy and consistency

Benefits

Additional Information

Position Summary This role is responsible for delivering high-quality customer support across multiple channels, serving as the first point of contact for inquiries while assisting with orders, troubleshooting basic issues, and identifying sales opportunities. The position ensures accurate processing, resolves customer concerns, and escalates more complex issues to maintain a positive customer experience. During the initial onboarding period, candidates will complete training from 8:00 AM to 4:30 PM. Upon completion of onboarding and training, the standard schedule for this role is 11:00 AM to 7:00 PM. Let's talk about Responsibilities Communicate with customers daily via phone, email, chat, or social media before and/or after a sale Support patients with therapy-related questions, adherence information, and equipment or supply orders Process and manage customer orders for medical supplies and equipment Create, update, and maintain accurate customer account records Track deadlines and manage tasks using internal, web-based systems Collaborate with cross-functional teams (operations, billing, warehouse, clinical) to support customer needs Build and maintain positive customer relationships that support retention and revenue growth Identify and support service and sales opportunities during customer interactions Document all customer interactions, technical issues, and resolutions in ticketing or note systems Provide updates, reporting, and performance metrics to the management team as required Perform general administrative and clerical support tasks as part of daily operations Follow established processes and procedures with a high degree of accuracy and consistency Communicate with team members, stakeholders, patients, clinical staff and doctors' offices Let's talk about Qualifications and Experience Education High School Diploma required Advanced degree preferred (Associates or Bachelors) .

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