IT Operations Manager

About the role

Lab37 Robotics , is a technology company focused on the development and deployment of robots designed specifically for direct-to-customer food production. Our mission is to revolutionize the food industry by creating innovative robotic solutions that enhance efficiency, quality, and customer satisfaction. We are passionate about pushing the boundaries of technology to deliver cutting-edge products that meet the evolving needs of our clients. The IT Operations Manager is responsible for ensuring the company's technology assets, including hardware, software, and subscriptions, are optimized across their full lifecycle. You'll be the primary in person support for Lab37 while partnering with larger teams in our Los Angeles office to ensure all Lab37 personnel have in person support from their first day to their last. You'll range from supporting account access and video conference rooms, to supporting larger IT projects as the company grows.

Responsibilities

• Identity & Access Management (IAM): Design and manage our identity lifecycle, connecting our HR system of record to Active Directory/Identity Providers to automate user provisioning, access groups, and core security workflows.
• Hardware Provisioning & Lifecycle: Personally handle the configuration, imaging, deployment, and recovery of Mac and PC laptops for local employees.
• Support new hire onboarding and training for all things IT
• SSO & SCIM Implementation: Lead the integration of Single Sign-On (SSO) and SCIM provisioning for core application suites to eliminate manual access checklists and enhance company security.
• Cross-Functional Support Collaboration: Act as the primary on-site IT leader for the Lab37 team, partnering closely with our wider help desk team in Los Angeles to triage, resolve, and escalate technical issues.
• Application & Platform Governance: Administer and secure company productivity and developer tools (including Jira and GitHub), managing access rights, third-party integrations, and lightweight access reviews.
• Emergency & Security Playbooks: Develop, test, and execute IT operation playbooks, including emergency offboarding protocols, data backup verification, and endpoint security.
• Video Conferencing Support/Zoom Rooms: We have teams we connect with all over the country and we will need optimal video conferencing support to ensure everyone stays connected.
• Managing future budgets and contracts for future systems we may need to Lab37 as we grow and our needs change.

Requirements

• Experience: 5+ years of increasing responsibility in IT Operations, Systems Administration, or a hands-on IT Engineering role. Experience in a fast-paced hardware, robotics, or startup environment is a major plus.
• Identity Infrastructure: Deep hands-on experience managing Active Directory or modern Identity Providers (IdPs) like Azure AD/Entra ID or Okta.
• Protocols & Architecture: Strong technical competency with SSO protocols (SAML, OIDC) and automated user management via SCIM.
• OS Mastery: Proven experience provisioning, troubleshooting, and managing both Windows and macOS environments.
• Technical Stack: Direct experience administering and supporting developer/engineering ecosystems-familiarity with GitHub and Jira is required; experience supporting Solidworks is a strong plus.
• Mindset: An operational builder who can strategize systems-level workflows on a slide deck, but maintains a "no task too small" startup attitude to personally configure hardware and support day-to-day team needs
• Why join us
• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You'll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you'll work closely with other teams to ensure our customer's success.
• What else you need to know
• The base salary range for this role is $106,000 - $128,000 per year.
• Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.
• Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.
• Benefits Summary (USA Full-Time Exempt Employees):
• Medical, dental, and vision insurance (multiple plans, incl. HSA options).
• Company-paid life and disabili

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