Practice Manager - Shadow Hills Pet Clinic

Responsibilities

• Staff Management:
• Supervise and lead all practice staff, including veterinary technicians, receptionists, and support staff.
• Responsible for staff recruitment , record-keeping, onboarding, training, and performance management .
• Develop and optimize staff schedules that align with patient needs to ensure adequate coverage and remain within labor cost budgets.
• Foster a positive, collaborative work environment where everyone feels valued, supported, and empowered to do their best .
• Acts as a champion for new initiatives by motivating the team to achieve desired goals .
• Financial Management:
• Oversee the practice's financial operations, including budgeting, billin g, and expense management by regularly reviewing reports and developing action plans accordingly.
• Collaborate with key partners to set fin ancial goals and ensure they're achieved .
• Ensure accurate and timely billing and payments, and monitor accounts receivable and collection processes .
• Client Relations:
• Lead and coach the team to build meaningful connections with clients by providing exceptional customer service that exceeds their expectations.
• Monitor client reviews to a ddress inquiries and feedback promptly and professionally .
• Utilize tools and quality controls to maintain a high standard of patient care and client communication.
• Operations Management:
• Ensure the smooth operation of daily activities, including inventory management, scheduling, office supplies, and e quipment maintenance .
• Implement and refine practice policies and procedures to improve efficiency and effectiveness.
• Marketing, Business Development, and Community Relations
• Execute marketing strategies to attract new clients and retain current ones.
• Oversee social media, website content, and other marketing materials.
• Expand the hospital's presence in the community through events, promotions, and outreach programs .
• Compliance & Regulatory Adherence:
• Ensure compliance with all relevant veterinary regulatory agencies and that health, safety, and labor laws are followed daily in practice.
• Oversee the practice's record-keeping and client/patient databases to ensure accuracy and confidentiality.
• Ensure the practice complies with OSHA requirements related to workplace safety, including the handling of hazardous materials and proper waste disposal.
• Maintain up-to-date knowledge of industry regulations and trends and implement necessary changes in practice procedures.
• Technology & Software Management:
• Train staff to effectively utilize practice technology and partner with the IT support team to triage and address needs within the practice .

Requirements

• Minimum of 3-5 years of experience in a managerial role, preferably in a veterinary practice or healthcare setting.
• CVPM, CVBL, and/or a bachelor's degree in healthcare administration or other relevant areas are preferred but not required .
• Demonstrated e xperience in P&L management and financial analysis is preferred.
• Working Conditions:
• Full-time position with the possibility of evening and/or weekend hours based on the client and patient needs of the practice.
• Must be able to work in a fast-paced, dynamic environment.
• Occasional lifting and physical tasks may be required .
• Veterinary Management and Technician experience is highly preferred.
• Is confident speaking to partners, veterinarians, support staff, and our clients
• Strong computer skills
• Confident writing skills
• Compassionate toward our clients and their pets
• Open to flexibility and change
• Able to support the staff with a work/life balance
• At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
• Here's what you can expect when you join our team:
• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time

Benefits

Additional Information

About Shadow Hills Pet Clinic: Our team is committed to educating our clients on how to keep their pets healthy year-round, with good nutrition and exercise. Shadow Hills Pet Clinic stays on top of the latest advances in veterinarian technology and, above all, remembers that all animals and pets need to be treated with loving care in every check-up, procedure, or surgery. Shadow Hills is looking for a Practice Manager who has experience with managerial and technician work. A day in the life would be 60% managerial duties and 40% technician duties. This is the perfect role for someone who loves to manage and lead teams but also enjoys being on the floor! Salary: The range for this role is between $70-75k.

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