Business Process Manager

About the role

We are seeking a Business Process Manager to drive scalable revenue growth, design and optimise commercial processes, and lead incentive programs. This role requires a highly analytical and execution-focused professional skilled in building structured, data-driven frameworks that deliver measurable commercial impact. You will collaborate cross-functionally with Sales, Analytics, Finance, and Regional Directors. Key Responsibilities: Override Incentive Management Design, implement, and manage override incentive programs to drive sales growth and ensure profitability. Continuously optimise and refine programs for competitiveness and cost-effectiveness. Develop structured governance for transparency, alignment, and performance tracking. Monitor, analyse, and adjust incentives to maximise ROI and revenue impact. Lead testing of different structures and scale successful models. Payments Optimisation Develop and implement partner-level payment management frameworks (segmentation, rules, controls). Ensure accurate tracking of payment costs and fees. Identify and act on opportunities to optimise payment methods for better margin and revenue. Drive and monitor changes in payment terms in partnership with the commercial team. Improve processes to reduce manual work and errors. Collect and analyse feedback from partners to enhance payment solutions. Operating Model & Process Governance Map and analyse end-to-end commercial processes, identifying gaps and bottlenecks. Design and implement improved operating models with clear roles, handovers, and service levels. Build documentation (playbooks, guidelines, checklists), including exception handling. Establish a single source of truth and governance for payouts and payments. Drive change adoption via training and process discipline. Set up automation and monitoring for critical failure points and ensure clear accountability. Requirements 3-6 years of experience in project management, revenue growth, revenue operations, or business process optimization Ability to build, implement, and refine structured revenue-focused mechanisms Strong process design and execution skills; ability to manage multiple initiatives at scale Advanced skills in Excel / Google Sheets, and strong working knowledge of Tableau / Power BI Solid understanding of pricing, incentives, and partner engagement Strategic, results-driven mindset with high ownership Excellent stakeholder management, negotiation, and communication skills English proficiency at C1+ level or higher is a must Benefits Flexible schedules and opportunity to work remotely. Ambitious and supportive team who love what they do, appreciate each other, and grow together. Internal programs for adaptation and training, development of soft skills, and leadership abilities. Partial compensation for participating in external training and conferences. Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. Corporate prices on hotels and travel services. MyTime Day Off - an extra non-working day without loss of compensation. Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.notion.site/recruitment-privacy-notice. Originally posted on Himalayas

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