Junior Infrastructure Engineer

About the role

Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric-with AI embedded across the automation lifecycle-Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what's next. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other

Responsibilities

• Support Infrastructure Strategy: Assist in implementing infrastructure initiatives including data collection pipelines, dashboards, metrics, logging, tracing, and alerting under senior engineer guidance.
• System Monitoring: Help monitor system performance, identify potential bottlenecks, and support solutions to optimize efficiency and reliability.
• Incident Response: Assist in incident response efforts and troubleshooting of system issues, learning root cause analysis practices.
• Tooling and Infrastructure: Learn and work with observability tools such as Prometheus, Datadog, New Relic, and VictoriaMetrics to capture metrics, logs, and traces.
• Alerting: Help configure and maintain alerts based on defined thresholds, ensuring timely notification of potential issues.
• Data Analysis: Support analysis of collected data to identify performance trends, collaborating with engineering teams on resolutions.
• Automation: Assist in developing automation scripts for repetitive monitoring and alerting tasks to reduce manual effort.
• Cross-functional Collaboration: Learn from and collaborate with development and operations teams, gaining exposure to cloud and infrastructure best practices across the software development lifecycle.
• Capacity Planning: Assist with capacity planning tasks under senior engineer guidance using observability data.
• Dashboard Support: Help create and maintain dashboards that provide real-time insights into system health and operational metrics.
• YOUR EXPERIENCE
• Bachelor's degree in Computer Science, a related field, in progress or completed - or equivalent bootcamp/self-taught experience
• 0-2 years of systems administration/engineering experience (internship or co-op experience counts)
• Basic understanding of monitoring principles and best practices
• Familiarity with one or more observability tools (Prometheus, Grafana, Datadog, New Relic, etc.)
• Basic exposure to cloud platforms (AWS, Azure, GCP) and containerization concepts (Docker, Kubernetes)
• Some scripting experience in Python, Bash, or PowerShell
• Basic understanding of layer 2/3 networking concepts (VLANs, routing, ACLs)
• Exposure to VPN and routing concepts is a plus
• Strong communication and collaboration skills
• Eagerness to learn in a fast-paced environment
• Basic understanding of Windows Server and/or Linux systems
• If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
• THE LEGAL BIT
• Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of

Benefits

Additional Information

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

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