Analyst, GTM Customer Intelligence

Responsibilities

• Key Outcomes: Success in this role will be measured by your ability to:
• Develop renewal pipeline reporting that gives CS and Finance visibility into renewal timing, risk, and expected outcomes. Establish recurring reporting cadences and work with CS Ops to identify where to intervene early. Build renewal analytics that drive predictable retention.
• Build reporting around upsell and cross-sell motion-including expansion pipeline, seat growth, product adoption metrics, and net revenue retention. Help CS and Sales leadership understand where expansion opportunity is concentrated and how to accelerate it. Support expansion analytics.
• Build, maintain, and iterate on dashboards that serve the full CS org-from individual GTME book-of-business views to VP-level QBR decks. Ensure data is accurate, timely, and actionable. Design and own the CS analytics dashboard ecosystem.

Requirements

• 3+ years of experience in an analytics, Customer Success Operations, or Revenue Operations role, with direct exposure to post-sales data in a B2B SaaS environment.
• Familiarity with CS data domains-health scoring, NRR, churn, renewal pipelines, support metrics, and customer lifecycle stages. You don't need to have built all of these from scratch, but you should understand what they are and why they matter.
• Strong SQL skills and experience working with BI tools (e.g., Looker, Tableau, or similar). Able to build and own dashboards independently.
• Experience with Salesforce or a CS platform (Gainsight, Vitally, ChurnZero, or similar). Understanding of how CS data is captured and where the quality gaps tend to live.
• A translator's instincts. You know how to take a retention question from a CS VP and convert it into a clean, scoped analytics project-and you know when and how to push back on scope.
• Analytically rigorous and detail-oriented. Post-sales data is messy-billing records, support tickets, and CRM data rarely agree out of the box. You need to enjoy untangling it and managing the organization's expectations.
• Comfortable operating across functions-you'll work with CS, CS Ops, Finance, Data Engineering, and occasionally Sales, and you need to collaborate effectively with all of them.
• This role is ideal for an analyst or

Benefits

Additional Information

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. As a GTM Customer Intelligence Analyst, you will be an embedded analytics partner to Apollo's Customer Success organization and CS Operations team. You will build the post-sales intelligence layer that powers retention, expansion, and customer health decision-making-from health scoring and renewal analytics to billing insights, support analytics, and the dashboards that CS leadership depends on to manage the business. This is a high-impact role for an analyst or technical ops professional who wants to go deep on post-sales analytics and intelligence. You will report directly to the GTM Analytics Manager and work closely with CS leadership, CS Operations, Finance, and data engineering teams to translate complex customer lifecycle questions into reliable, scalable reporting.

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