Operations Manager

About the role

Job Scope Administrative duties - Attend to walk-in, online enquiries, and phone calls in a professional and service-oriented manner. - Promote the Company's products and services to existing and prospective customers using approved sales materials and practices. - Develop and maintain positive working relationships with customers, colleagues, and stakeholders. - Coordinate sales efforts with team members and other departments. - Achieve sales targets and manage customer retention initiatives. - Assist Support Staff with administrative duties when required. - Assist newly enrolled students with enrolment processes, including providing information, distributing welcome materials, and processing payments. - Provide administrative support to teachers. Operations Leadership - Oversee the day-to-day operations of all local and overseas centres. - Supervise and lead local and overseas operational teams to achieve enrolment, staffing, and service quality targets. - Develop and implement operational policies, Standard Operating Procedures (SOPs), and best practices to ensure efficiency and consistency. - Monitor key operational metrics and conduct regular reviews with Support Staff and teachers to drive continuous improvement. - Adhere to the dress code, work ethics, and regulations established by Management and relevant government agencies. - Manage and maintain the operations and overall well-being of all centres. - Prepare and manage branch schedules and classroom plans to maximise enrolment and operational efficiency. - Manage and submit sales reports and other ad hoc reports through the school management system. - Manage and review part-time staff reports. - Monitor inventory levels and oversee the procurement of learning materials, assessment books, worksheets, and other operational supplies. - Provide Management with reports on customer needs, concerns, interests, competitor activities, and opportunities for new products and services. - Monitor staff performance, including conducting performance reviews and evaluations. - Manage customer and staff feedback, including complaints and compliments, and keepManagement informed of significant matters. Marketing and Business Development - Create, design, and schedule content for social media platforms, including capturing photos and videos of lessons and student activities. - Develop and execute monthly marketing calendars and campaigns to drive enrolment. - Explore, develop, and secure partnerships with shopping malls, corporate organisations, and community partners for roadshows, events, and collaborations. - Assist in brand-building initiatives and ensure consistency across all marketing materials and communications. - Coordinate with freelancers, vendors, and marketing agencies on social media advertising and promotional campaigns. Finance - Process supplier invoices, payroll matters, andCPF-related submissions, ensuring timely payment and proper documentation. - Support Management in budget planning, forecasting, and cost-control initiatives. - Liaise with existing vendors and service providers on bookkeeping matters and documentation requirements.. Curriculum Management - Oversee the printing, preparation, and distribution of curriculum materials, including assessment books, worksheets, flashcards, and teaching resources. - Procure lesson materials from approved platforms and vendors. - Collaborate with teachers on curriculum enhancements and gather feedback for Management review. Human Resource Management - Prepare and publish job advertisements across relevant recruitment platforms. - Screen and shortlist suitable candidates based on qualifications, experience, and organisational fit. - Conduct interviews and assess candidates' suitability for employment. - Recommend suitable candidates to Management for final approval. - Conduct teacher observations to ensure high standards of lesson delivery and classroom management. - Provide training, coaching, and guidance to Customer Service Officers (CSOs) and teachers. - Oversee the onboarding process for new employees and ensure all required training is completed. - Manage performance reviews, KPIs, appraisals, and development plans for centre staff. Job Requirements Energetic, creative, and nurturing personality Minimum N Level Needs to commit on weekends Strong interpersonal and communication skills Positive work attitude, self-driven, independent, team player with strong service mindset Centers are located across different parts of Singapore Some travelling between centers and HQ will be required as part of the role

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