Warranty Administrator

Benefits

Additional Information

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality. All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society. Job Summary Nidec is the world's No.1 comprehensive motor manufacturer handling "everything that spins and moves", miniature to gigantic. Nidec is a global enterprise comprised of over 300 subsidiaries/affiliates. We are a leading manufacturer of commercial motors, industrial motors, appliance motors, and controls. Our product line features a full line of high efficiency motors for industrial applications in water treatment, mining, oil and gas, and power generation, and for commercial applications such as pool and spa, condensers, cooling towers and large refrigeration units. From keeping us comfortable in our homes to pumping clean water to making our cars more safe, electric motors are an indispensable part of our daily lives. At Nidec, our employees are on the forefront of developing new motor technologies. As we move deeper into the age of robotics, the impact of motors will only increase. With over 140,000 employees stationed worldwide, Nidec continues to be a unique organization, and each location maintains its individual personality. Whether driving locomotives, powering offshore platforms or keeping the lights on after a storm, Nidec electric power generation products impact the world on a daily basis. With over 1,000 employees in the Americas, we are moving forward with technology to solve our customers' electrical power needs for both prime and backup generation needs as the industry's leading manufacturer. Job Description Shift: 1st Shift Days of Work: Monday - Friday Work Hours: 8:00 am to 5:00 pm Work Location: On-site (Mankato, MN) Salary Range: $100,300 - $150,500 Pay Frequency: Bi-Weekly At Nidec, we prioritize our team's well-being and success. Our comprehensive benefits package is designed to support you both personally and professionally. These are the great benefits we offer, with additional perks and programs available to enhance your overall experience with us. Competitive Compensation: Attractive salary with additional bonus opportunities. Health and Wellness: Comprehensive medical, dental, vision and disability coverage, effective from your first day. Retirement Savings: 401(k) plan with a best-in-class company match of 100% on the employee's first 6% with an additional 3% employer contribution to support your financial future. Work-Life Balance: Generous time off package, including PTO and holidays. Education Assistance: Tuition reimbursement and continuous learning opportunities to support your professional growth. Position Objective: The Warranty Administrator owns the division's warranty program across Nidec Power Americas' multi-site manufacturing network. This role sets the warranty operating system and leads cross-functional governance, ensures compliance with warranty terms and customer agreements, and drives warranty cost reduction through prevention-focused reliability improvements. Essential Duties/Responsibilities: Establish and maintain warranty policy, decision rights, coverage rules, and escalation paths for multi-site execution. Create and govern standardized warranty workflows: claim intake, eligibility validation, technical review, RMA/return logistics, repair/replacement authorization, customer reimbursement, and closure. Help develop and enforce an approval matrix for warranty decisions. Ensure customer-facing warranty service levels: cycle time, communication cadence, resolution quality, and consistency across regions/sites. Partner with Aftermarket to coordinate appropriate service labor for issue resolution. Own warranty cost tracking and reporting (materials, labor, freight, subcontracted repairs, field service). Partner with Finance to ensure accurate warranty accrual inputs / monthly forecasting. Drive supplier cost recovery and chargeback processes when failures are attributable to suppliers (with Supplier Quality). Build warranty analytics capabilities: Pareto by product family, site, supplier, failure mode, region, customer, time-in-service. Establish leading indicators and early warnings to detect emerging issues quickly. Ensure systemic issues flow into structured problem solving (8D/Corrective Action) Sponsor reliability improvements with Engineering (design changes), Operations (process controls), and SQE (supplier containment). Develop division-wide strategies, policies, and procedures related to warranty Establish and manage key warranty performance metrics such as costs, resolution times, and more. Travel up to 15% is required to support divi

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at nidec? Share your experience