BDC Consultant - BMW of Mount Laurel
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Holmanautogroup · Mount Laurel, NJ (us)Prepare for this interview
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Requirements
- High school diploma
- Proficient in various desktop tools including MS Office programs (Outlook, Excel, Word, PowerPoint)
- Strong organizational skills
- 2-4 years of customer service or sales experience
- Experience in automotive industry a plus
- Experience using CRM tools; automotive CRM a plus
- Familiarity with dealership operations a plus
- Familiarity with BDC functions a plus
- Experience reviewing and improving processes to increase efficiencies
- Compensation: Salary of $55,000 plus monthly performance bonus. OTE $73,000!
- #LI-JV1
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
Benefits
Additional Information
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. BMW of Mt. Laurel is seeking a customer focused BDC Consultant to join their team and the Holman family! This in-store position plays a vital role in fostering a strong and collaborative relationship between our virtual BDC and the BMW store, driving alignment and ultimately boosting sales performance. Primary Responsibilities: Maximizing internet lead and portfolio management TO performance Facilitate effective TO distribution to sales advisors Follow up with TOs to ensure workflows have been executed Review internal notes ensuring each TO is handled personally and promptly Keep daily notes on TO activity to ensure a regular follow-up and reporting Be fully prepared for daily appointments Confirm appointments prior to arrival time Reschedule "no-show" appointments when necessary Understand importance and benefits to the retail business Identify opportunities to build trust and mutual respect
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