Guest Services Ambassador

About the role

This is a dynamic, people-focused position that blends reception, lobby hosting welcome services, events support, and switchboard duties. No two days will look the same. You will be the first friendly face everyone sees - colleagues, clients, and visitors alike. You'll set the tone with warmth, confidence, and a proactive approach that makes every interaction feel effortless. This role is perfect for someone who thrives on movement, variety, and human connection. You'll be a calm, approachable presence in a fast-paced environment, always ready to step in, support the team, and elevate the guest experience.

Responsibilities

• Delivering a 5* welcome experience from the moment guests arrive
• Supporting reception, events, and switchboard operations with professionalism and flair
• Building strong relationships with internal teams and external visitors
• Managing room reservations and ensuring spaces are set up to the highest standard
• Staying agile and adaptable to the changing needs of the day
• Creating a warm, inclusive, energising atmosphere throughout the workplace
• You won't just be greeting guests. You will be shaping the culture of a brand-new workplace. Your presence, energy, and professionalism will help create an environment that's inclusive, inspiring, and memorable.
• Shift pattern: 40 hour per week, with shifts usually falling between 7am-10pm from Monday to Friday.
• Salary: £33,280

Requirements

• You'll shine in this role if you are:
• Naturally warm, confident, and people-focused
• Experienced in customer service, hospitality, or front-of-house roles
• Skilled in communication, organisation, and problem-solving
• Comfortable juggling multiple tasks while staying calm and polished
• Passionate about delivering exceptional service and creating meaningful connections
• Familiar with room booking systems and workplace coordination
• If you love fast-paced environments, thrive on human interaction, and want to be part of something transformative, we'd love to hear from you
• What's in it for you?
• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

Benefits

Additional Information

Our client, a globally recognised law firm based just moments from Moorgate Station, has opened the doors to a stunning new workplace. And we are looking for an exceptional Guest Services Ambassador to help bring this vibrant space to life.

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Company Intel

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