User Experience Researcher

About the role

We are Ordnance Survey, Great Britain's national mapping service and a pioneer in geospatial technology. With over 230 years of trusted data, we empower better decisions, deeper understanding, and meaningful connections to the places we live, move through, and care for. We are looking for a UX Researcher to support a new discovery phase for a government and commercial-focused digital application. This is an opportunity to play a key role in shaping the direction of a complex, high-impact service by ensuring that user needs are clearly understood and evidenced from the outset. You will work directly within a multidisciplinary product team, alongside a UX Designer, Product Owner, engineers and stakeholders, helping to define and validate the direction of the service through high-quality research and insight. The role is research-focused, with design collaboration forming an important part of how your work informs and shapes the product. About You This is an excellent opportunity for someone who is self-motivated and inquisitive, who is comfortable working in discovery, bringing structure to ambiguity and translating complex problem spaces into clear user understanding.

Requirements

• Main Responsibilities of a UX Researcher
• Your responsibilities will include:
• Planning and conducting user research during the discovery phase
• Translating high-level questions into clear, structured research plans
• Conducting qualitative research including user interviews and usability testing on concepts and prototypes
• Working closely with the UX Designer to test ideas, validate assumptions and iterate designs
• Recruiting participants and ensuring research is conducted ethically, inclusively and accessibly
• Analysing research data to identify user needs, behaviours and pain points
• Synthesising findings into clear, evidence-based insights and recommendations
• Producing research outputs such as insight summaries, personas, journey maps and problem statements
• Presenting findings through read-outs, presentations and written documentation to a range of stakeholders
• Collaborating effectively within a multidisciplinary agile team
• Feeding research insights into sprint planning and design iterations
• Supporting service assessments by providing evidence of user-centred decision making
• Maintaining research documentation and contributing to shared insight repositories
• Advocating for user needs and ensuring they are represented in product and service decisions
• Communicating the value and limitations of research to non-research specialists
• Essential Skills
• Proven experience conducting and delivering user research in a digital product or service environment
• Strong qualitative research skills, particularly in user interviews and usability testing
• Ability to analyse research findings and translate them into clear, actionable insights
• Experience working collaboratively within multidisciplinary agile teams
• Excellent communication skills with the ability to present complex findings clearly to a range of audiences
• Ability to advocate for user needs using evidence-based approaches
• Understanding of how research informs design and service decisions
• Awareness of working in complex, regulated or public sector environments
• Familiarity with inclusive and accessible research practices
• Understanding of data protection, consent and ethical research standards
• Awareness of GOV.UK Service Standard and GDS research principles is desi

Additional Information

UX Researcher Full Time | 12 Month Fixed Term Contract | £35,010.00 - £40,845.00 (dependent on experience) Hybrid | Southampton

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