Royal Service Supervisor - Full Time
External
Accorhotel · Vancouver, CanadaFull-timeOn-site1mo ago30+ days old, may be filled
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Responsibilities
- Support the daily operations of the Royal Service team to ensure smooth operations and the highest level of guest satisfaction.
- Supervise, coach, and support Royal Service colleagues while fostering a positive and engaging team environment.
- Liaise with all departments to ensure seamless operations, maintaining close relationships with Concierge, Sales, Catering, Conference Services, Revenue, Housekeeping, Fairmont Gold, Guest Services, and Food & Beverage.
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
- Monitor call quality, guest response times, and colleague performance to maintain Forbes Five-Star service standards.
- Assist with colleague scheduling, training, onboarding, and departmental communication.
- Ensure all guest requests, traces, and preferences are accurately documented and followed through.
- Support the leadership team in maintaining departmental standards, productivity, and service excellence.
- Know all emergency procedures and general crisis situation management, including fire and emergency procedures, ensuring guest safety protocols are followed by all hotel staff.
- Other duties assigned
- Your experience and skills include:
- Service-focused personality is essential and previous supervisory or leadership experience is preferred.
- Prior experience working in Royal Service, Front Office, or a luxury hotel environment required.
- Prior experience working with Opera or a related system preferred.
- Proven ability to build and maintain good relationships with all stakeholders.
- Strong communication, organizational, and problem-solving skills.
- Ability to lead by example, believe in a strong team culture, and set the scene for high performance.
- Must be flexible in terms of working hours, including evenings, weekends, holidays, and occasional overnights
- Your team and working environment:
- Our commitment to Diversity & Inclusion:
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
- Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
- Why work for Accor?
- By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
- Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Benefits
Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada's most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free CertificationA competitive rate of $34.25 per hourComplimentary work meals through our Colleague Dining ProgramExclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and WhistlerTransLink monthly pass reimbursement programExtensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleaguesOpportunities to participate in sustainability, charity, and community engagement initiativesAccess to world-class training, leadership programs, and career development opportunities across a global hospitality networkBe part of a dynamic, diverse team in a stunning luxury environment where no two days are the sameEnjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor propertiesOpportunity to grow within a collaborative and professional Rooms Division teamDistinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the cityHealth insuranceDental insuranceVision insuranceFlexible schedule
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