Automotive Technical Specialist Level 1

Responsibilities

• Serve as the first point of contact for repair requests and technical questions from technicians.
• Provide technical support and remote guidance, using diagnostic best practices and OEM procedures.
• Communicate directly with technicians in the local language to clarify concerns, gather symptoms and DTCs, and validate the steps taken.
• Perform the initial triage, document cases thoroughly, and determine the resolution path or escalation criteria.
• Escalate unresolved or complex cases to Level 2 support with complete, structured case information.
• Adhere to established process standards, SLAs, and data quality requirements in all interactions and tools.
• Support and guide repairs for OTA updates and basic troubleshooting for software updates.
• Accurately record case notes, solutions, and knowledge artifacts, maintaining them to improve first-repair rates.
• Collaborate with cross-functional teams to share recurring issues, trends, and improvement opportunities.
• Contribute to continuous improvement by following standardized workflows and proposing process improvements.
• What you bring
• Strong experience in automotive diagnostics / technical support / workshop or field service
• Proven ability to fix complex electrical/electronic faults
• Hands-on use of OEM diagnostic tools
• Confidence reading wiring diagrams and technical documentation
• Experience working with workshops, engineering, or technical teams
• Ability to support and guide technicians
• Preferred : experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background
• Technical knowledge
• Modern vehicle systems: powertrain, ADAS, body electronics
• Networks: CAN / LIN / FlexRay
• Diagnostic methods: root cause analysis, guided diagnostics, flashing
• Language
• Working proficiency in Polish and professional English required (written and spoken, knowledge of German PRE
• With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance
• Our proven track record means that we now partner with almost every car manufacturer on the market.
• The MSX Purpose
• To empower Movers and Makers to thrive in our ever-changing world
• The MSX Mission
• To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.
• The MSX Vision
• To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

Benefits

Additional Information

We're looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues . You'll be the escalation point when others can't fix it - helping reduce downtime and deliver first-time-right repairs .

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