Associate, TMT Client Services (Telecommunications, Media & Technology)

External

Spgi · Makati City, Philippines

Full-timeOn-site2d ago

Lean

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About the role

Grade Level (for internal use): 07 The Role: Associate, TMT (Telecommunications, Media & Technology) The Team : The Media & Communications Product Operations team is the main touchpoint for most of our Media sector focused clients. As an Associate, you serve as the "face" of the company. Going above and beyond in our service offering is where this team adds value. Responsibilities and Impact: Provide the highest level of data, functionality and product support to S&P Global clients researching/analyzing appropriately and using all available resources. Answer inbound phone calls, emails, chats from external clients Effective Workflow Management including logging and tracking information in the appropriate systems in an accurate and timely manner Chip in to operational efficiency by applying the Lean principles to the day to day job Use Diagnostic Techniques to go beyond client wants and delve into the why Record and deliver persona/workflow based client trainings with adequate support and oversight. Participate in user acceptance testing efforts within area of focus to ensure that products meet the highest standard for client experience. Document different client queries for product associates in order to build a central repository of information which can be accessed by internal partners on how to best use the product. Primary point of contact for providing critical research and value-add knowledge to our diverse client base at various companies primarily in US, and across the globe, through e-mails, chat & phone calls Channel client ideas and feedback to our content and product management teams to help improve the quality and accuracy of our database and products. Work with senior team members on projects and develop subject matter expertise in different sectors of the TMT industry.

Requirements

Open to Graduates of any 4-year degree course
Interested in the Media industry
Excellent communication skills, both written and verbal (English)
Detail-oriented and possesses strong critical thinking skills
Exhibits great interest in learning
Basic knowledge of finance, the financial market, and our company.
Open to working in varying shifts specifically night shift.
TMT knowledge would be an advantage
Finance or Economics background would be an advantage
Adaptable to rapid change
Provides and accepts constructive feedback
About S&P Global Market Intelligence
For more information, visit www.spglobal.com/marketintelligence .
What's In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
Our Values:
Integrity, Discovery, Partnership

Benefits

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.Our benefits include:Health & Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep you energized for your time on.Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.Beyond the Basics: From retail discounts to referral incentive awards-smaHealth insuranceVision insuranceFlexible schedule

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