P&O Ops Service Delivery Expert

Responsibilities

• Support the operational delivery of P&O strategic objectives for a defined client group.
• Assist in the implementation, maintenance, and continuous improvement of P&O services, processes, principles, and standards.
• Provide guidance, consulting, and training to customers and users on P&O Services topics.
• Handle standard service requests, user inquiries, troubleshooting, and user administration (e.g. access management).
• Track and analyze service requests, issues, error messages, and questions in collaboration with next-level support or experts.
• Support service planning, service evaluation, and periodic cost and efficiency analyses to meet productivity objectives.
• Support personnel cost budgeting processes and cost control activities.
• Contribute to P&O Services projects at country or BU level.
• Experience, Skills & Requirements
• Proven experience in Operations Management and Execution.
• Solid knowledge of HR Operations, HR Service Delivery, and P&O Services and Payroll.
• Experience with HRIS, SDM, and Identity & Access Management (IAM).
• Understanding of employee lifecycle topics, including onboarding and employee experience.
• Ability to support data analysis, evaluation, and continuous improvement initiatives.
• High curiosity and customer-oriented mindset, with strong problem-solving skills.
• Strong awareness of data privacy principles and compliance.
• Fluent English required; any Nordic language is an advantage.
• What you'll receive:
• Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary
• Risk Life Insurance
• 5-week holiday per year (1 week above the Labor Law requirement)
• Cafeteria employee benefit program - choice of benefits from Benefit Plus CZ in the amount of 12,000 CZK per year
• Meal vouchers in amount of 120 CZK for each working day (full tax covered by company)
• Multisport Card
• Premium Health Care Program
• Public Transport Allowance
• Why Sandoz?
• With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help even more people gain access to low-cost, high-quality medicines, sustainably.
• Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills, experience an agile and collegiate environment with impactful careers, where diversity of thought is welcomed and where personal growth is supported!
• Join us, help us make healthcare fairer and faster.
• Commitment to Diversity & Inclusion
• We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
• #Sandoz
• Skills Desired
• Curiosity, Data Privacy, Employee Experience, Employee Onboarding, HRIS (Human Resource Management System), Hr Operations (Hr Ops), HR Service Delivery, Human Resource Management System, Human Resources (HR), Human Resources Management, Identity And Access Management (Iam), Payroll, Sdm

Benefits

Additional Information

Job Description Summary To support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope. Job Description Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape!

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